Manager Quality Assurance

Thomas Agler

**** ***** ***** ******* ********, OH 45044 513-***-**** *****.***@*****.***

PRODUCT MANAGER

Software and hardware product manager with large and small company experience. Passionate,

organized and self-starting – a leader of cross-functional teams in the collaborative development and

deployment of software and services. Combines technical and business acumen with certified

product and process management principles to deliver solutions that profitably satisfy customer

outcomes.

PROFESSIONAL EXPERIENCE

Software Product Manager and Digital Content Department Manager

Thinkronize, Inc. (Education Industry) – Cincinnati, OH 2007 to present

Product Manager of an $8 M flagship product line that provides safe, educationally

•

relevant, standards-aligned digital content to educational markets around the world.

• Department manager of a Product Management organization consisting of four Content

Editors, a Business Analyst, an Associate Product Manager, a Quality Assurance Specialist and a

Research Manager.

Human resource leadership increased the department’s productivity by 50% while

•

reducing its expenditures by 25%.

Developed specifications, wrote user-stories/requirements and worked side-by-side with

•

software engineers and quality assurance professionals in the on-time creation and deployment

of six product releases, including two new international offerings, within a 1 year period.

Led the planning and ingestion of over 150,000 pieces of digital content that positioned

•

the product for remarkable growth in the industry.

In conjunction with department professionals, developed processes for the identification

•

and vetting of third-party content partnerships.

Defined outcome-driven research procedures. Used the methodology to conduct on-line

•

and face-to-face customer interview sessions and focus groups.

Tracked competitive offerings and assisted sales and marketing with positioning

•

statements.

.

Marketing Director

DataMentors (Business Intelligence Industry) – Tampa, FL 2005 to 2007

Executed multi-faceted marketing programs including the coordinated development and

•

deployment of advertising campaigns involving direct mail, e-communications and tele-

communications.

• Developed partnerships with industry analysts to conduct and publish company and product

reviews.

• Created and published a series of solution publications that focused on custom-outcome

benefits.

Marketing Manager, Partner Manager, Software Product Manager

Streamline Health (Health Care Industry) – Cincinnati, OH 2000 to 2005

• Collaborated with hospital administrators to design a combination hardware/software

document management solution that electronically captured patient information at the point of

registration.

• Performed business analysis on revenue cycle management workflow solutions that

improved and enhanced the cash posting, research and follow-up functions within the business

office.

• Established guidelines and objectives for press relations which tripled the amount of press

releases – subsequently increasing visitation of web visitors by a factor of ten.

• Coordinated all aspects of trade show marketing including advertising, booth design,

promotions, sales preparation and post-show tracking for ROI analysis.

• Reengineered the corporate website and managed the site as the corporate web master.

• Led executive sessions with premier partners to design and develop integrated operations

and strategic solutions.

• Achieved software sales objectives totaling in excess of $3 million through skillful

partner management.

• Established pricing packages and pricing guidelines that positioned partner offerings

effectively with the total solution.

• Produced innovative flash demonstrations to visually showcase the functionality of

integrated solutions.

Process Manager, Hardware and Software Product Manager

NCR Corporation (Financial and Retail Industry) - Dayton, OH 1987

to 2000

• Released over 30 hardware/software products for global use in financial and retail

industries.

• Improved traditional release processes to reduce time to market for new products. Efforts

reduced time to market for new product deployment from 190 to 90 days.

Facilitated an executive-led process management review meeting resulting in

•

proper allocation of a multi-million dollar resource budget.

• Led 50 product managers in a global cross-functional team that designed and deployed the

company’s product management process.

• Owner of a global product management process that directed product and professional

service managers in the consistent creation of business plans and product release materials.

• Educated over 500 product managers on the creation and maintenance of business plans and sales/marketing

information.

FORMAL EDUCATION

• Coursework toward Master of Arts in Communication; University of Dayton, Dayton, OH.

• BS, Applied Engineering Sciences; Michigan State University, East Lansing, MI.

• Associate of Mathematics; Lansing Community College, Lansing, MI.

CONTINUING EDUCATION

• Certified Agile Product Owner

• Certified AT&T Project and Process Manager

• Coursework and Seminars:

Sales demonstration, sales leadership and marketing management

o

HTML and JAVA programming; website design and Search Engine Optimization (SEO)

o

Six Sigma and Baldrige quality process management

o

Team building and leadership skills

o

Contact this candidate