Human Resources Project

HUMAN RESOURCES ASSISTANT

Project Work Coordinator professional with over 10 years of effectively

executing all direct level management responsibilities for direct reports

including utilizing internal and external resources to plan operative

processes, coordinate work force and task structure, track efficiency of

resources for risk prevention to incorporate timely resolution with

executive level management. Self-Starter and goal oriented to successfully

implement specified processes and procedures, internal control

requirements, external regulations and service agreements to assist

organizational growth.

Certificate: Human Resources Development

Training: Human Resources Management

AREA OF STRENGTHS

Exceptional Managerial Ability/Team Leader Conducive Marketing

Research Ability

Strong Project Organizational Skills Employee/Client

Recordkeeping

Great Resolution & Intervention Planning Employee Rights

and Safety Knowledge

Excellent Communication & Training Skills Basic Six Sigma

Knowledge

PROFESSIONAL EXPERIENCE

First National Bank, Norcross, GA

1999-2009

Project Work Coordinator-Team Lead

Responsible for handling multiple special projects that required effective

planning, scheduling, training and developing team, controlling task, risk

management and resolution utilizing internal and external resources to

execute the project within client and management requirements and

specifications.

> Supervised a team staff of 15-30 employees that required coordinating

adequate staff for communication availability per client agreement,

assisting staff with escalated complaints, disputes, knowledge of

bankcard products, and troubleshooting internal system software,

producing monthly individual performance reports, conducting

individual and group training meetings.

> Acted as a liaison between internal departments and external resources

to resolve project, client account and staff inquiries or research.

> Conducted compliance audits to ensure privacy and protection of client

information utilizing risk management procedures mandated.

> Handled monetary adjustments that required posting details of credit

card transactions, transferring daily funds from account receivables

and payables to client and system processors such as, credit balance

refunds, payments, and late, over limit, return check, statement

copies, and rush card fees ranging from $1-5000 dollars.

> Assisted with researching and resolving un-reconciling items and

related issues utilizing internal or vendor support to maintain

financial statements that required adhering to the reconciliation

escalation and write off policies and procedures.

Highlights

o Increased the grade of service level over 95% by monitoring and

tracking team performance weekly to effectively implement

operative service and sales techniques and improved the use of

tools, policies and procedures to increase and retain client

relations.

o Increased client account retention by 20% by extensively

following up with clients through email, phone, or mail on

escalated account disputes or complaints.

Solid Source Realty, Atlanta, GA

2000-2010

Associate Broker

Ensured daily operations ran smoothly working closely with broker and other

agents to meet organizational administrative, marketing, staff safety and

developmental needs.

> Recruited, supervised and trained direct agents requiring active

public relations, tracking agent performance and assisting with

preparing and reviewing contract negotiations and advertisement.

> Developed and updated long/short term strategic business plans,

company manual and forms with new compliance regulations, policies and

procedures.

> Maintained staff confidential files that included disciplinary and

training records and organizational cash flow.

> Calculated and disbursed commission checks, collected, posted and

deposited rent payments and earnest money; completed all weekly and

monthly financial reports.

> Coordinated buyer financing, title searches, property maintenance and

public seminars and formal meetings with all contract and external

parties to close transactions.

> Compiled and analyzed demographical statistical market research

consisting of sales, utilities, real estate tax, zoning, business

trends, crime rate, schools, and population to obtain property

listings and market price.

> Maintained Office Inventory -Ordered office refreshments, supplies and

equipment for clients, staff and training events.

COMPUTER SKILLS

Proficient in the use of Microsoft Word, Excel, PowerPoint, Word Perfect,

Internet Explorer, 10-Key Calculator, Integrated and Peachtree Accounting,

First Data Resources, Equifax, Qfiniti, Advisor, Witness, Aspect Call

Volume Monitoring Systems, Cubs, Red link, Haines Criss Cross, and Wyldfyre

EDUCATION

Dekalb Technical College, Clarkston, GA 1999

Major: Accounting, Associate Applied Technology Degree

Minor: Banking and Finance, Diploma

Achievements: Phi Beta Lambda, Dean's List, Magna Cum Laude and GPA 3.81

Colorado Technical University, Colorado Springs, CO

2009

Major: BSBA - Project Management

Certificates: Business in Global Environment, Project Planning, Business

Fundamentals, Human Resource Development, Management Essentials, and

Organizational Systems Improvement

Achievements: Dean's List, Cum Laude, and GPA 3.88

Troy State University, Covington, GA

Present

Major: MS-Public Administration

Concentration: Human Resources Management

OTHER SPECIAL HIGHLIGHTS

School PTA Member/Volunteer since 2001

Business Plans, Operating Procedures, & Forms writing since 2005

Conducted Meetings & Seminars utilizing Power Point Presentations since

2001-2009

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