Customer Service Software

*** ******* **** **.

Apt *

San Jose, CA *****

408-***-****

********@*****.***

Summary of Skills and Qualifications

. Able to understand computer hardware and other operating system's

function.

. Familiar with desktop imaging software.

. Able to repair, install, upgrade, and maintain desktop and notebook

computers as well as printers and scanners.

. Moderate Knowledge on LAN, WAN, and network installation, monitor, and

programming.

. Having experience with trouble shooting hardware, software and network

printers.

. Able to install equipment, wiring, machines and software programs.

. Able to instruct users with computer and presentation skills.

. Excellent communication and writing skills.

. Able to work independently and under pressure.

. Able to provide a great customer service.

. Multi-lingual: Arabic, English and French.

Work Experience

. Sales Associate

Home Depot San Jose, CA 09/2008 - Present

Greeted and assisted customers with all store products and general

promotions. Provide information on product features. Stocked, reorganized

and priced products on the shelves and helped in inventory. Assist in

floor moves, merchandising, display maintenance and applied all the

safety standards.

. Volunteer Assistance Coach

San Jose High Academy San Jose, CA 08/2008 - 11/2008

Assist the head coach with all coaching responsibilities, run one or two

practices per week and attend regular tournament games. Provide

leadership and being an active role model to the students, take charge of

other team tasks as necessary upon request of the head coach.

. Manager /IT Technician

Cyber Club Gourmet Mohammedia, Morocco 2005 - 2008

Supervised 10 employees; greet and assist customers. Provided functional

and technical support, troubleshooting and diagnosing hardware and

software problems, including desktop, laptop, WAN, LAN, and remote

systems. Installed and updated software, as well as the setup and

troubleshot all the equipments. Identified and removed computer's viruses

and Resolved Windows related issues, Performed backup for software and

maintenance all the computers and peripherals. Ordered and distributed

supplies for peripherals and oversaw all computer repairs and

maintenance. Maintained accurate and complete an up-to-date inventory

records of all equipments. Translated data from Arabic to French.

Certifications

. Comptia A+ (pending)

Education

. San Jose City College - Network Administration Systems - (pending GPA

3.0)

. High School Diploma

. Electromechanical Diploma

Rachid Chahid

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