Management Project

Sneha Nair

C/**, Parijat CHS, Gunsagar Nagar, Kalwa (W) T hane, Pin

*** *** *: 983-***-**** *************@*****.***

Date of Bir th : 14th April 1991

P rofessional Summary

Motivated leader with strong organizational and prioritization abilities. Areas

of expertise include Operations Management, Client Relationship

M anagement, Risk Management and Transition Management.

Core Competencies

• •

Operations Performance Matrices

M anagement • Business Process

• Team Management M apping

• •

Vendor Management Risk Management

• •

Process Improvement Documentation

• •

Quality Management Resource Management

• •

Data Analysis Client management

• •

Project Management Training and

Development

• Transition

•

M anagement

• Service Delivery

Experience

T rainee Team Lead, Operations

N eeyamo Enterprise Solutions – Pune A ug/2013 –

Oct/2014

• Managed the operations segment for the BGV LOB of the company.

• Handling delivery operations for 1000+ clients across different

geographies with 15 team members directly reporting.

• Successful execution of transition of Hirease project under the LOB.

• Brought in process improvement using Six-Sigma methodology which

helped the Project in reducing the TAT (Turn Around Time) also

i ncreased the Quality by introducing Lean Sigma.

• Executed trainings as a part of Cross-Transition between Neeyamo and

C lient Partner.

• Brought in excel driven Automation in different process to help the

P roject achieve better functioning.

• Initiated the contingency planning for the project which was later

i mplemented across the organization and also appreciated by the client.

• Project facilitator for two projects under same LOB.

• Worked on Process Improvement techniques by RCA, Fishbone analysis

and Pareto Analysis.

• Created a Performance management system tool for project and team

performance analysis.

• Assisted the LOB of LPO (Learning Process Outsourcing) for LMS

( Learning Management System) tool.

• Created resource analysis useful in Business Continuity Planning.

• Initiated Employee engagement programs.

E ducation

Bachelor of Engineering in Electronics and Telecommunication - Mumbai

U niversity

Professional Credentials

• Neeyamo Enterp rise Solutions: ISMS and QMS certification,

December 2013.

T raining Exposure

• Neeyamo Enterprise Solutions : P roject Facilitation

• Neeyamo Enterprise Solutions : I nternal Auditor

• Neeyamo Enterprise Solutions : Six-Sigma

Awards and Achievement

• Neeyamo Enterp rise Solutions : WOW Award for going beyond

and above the call of duty, 2013

Activities with keen interest

• Student Editor for college magazine INNOVISION, 2008.

• Served in organizing committee of IESA(Industrial Electronics Students

Association),2009-2010

• Co-coordinator and Event head in RESONANCE’09 (Annual college

festival), 2009-2010

• Event head in Etamax(Annual college fest.), 2011-2012

• Organized the company’s Annual Event Josh-14.

• Organized “Fun Activities” in the company throughout my tenure.

R eferences:

References Will Be Forwarded Upon Request.

(Sneha Nair)

Contact this candidate