Engineer Manager

David W. Wieboldt

P.O. Box ***

Cedar Park, TX **630

Phone 512-***-****

Email: ********@******.***

Summary

Product Support Engineer; experienced in a wide range of hardware, software, and computer platforms.

Experienced in design, development, production, and documentation of computer and electro-mechanical

systems. Skilled Linux administrator and consultant.

Professional Experience

Hewlett Packard / EDS / HP Enterprise Services, Austin, TX 1999-2010

Sr. Product Support Engineer / Consultant -

Linux/VMware Back Line, Global Output Delivery (Managed Services)

Provided second tier support for customers running RedHat Enterprise Linux (2.1, 3 and 4), SuSE Linux

Enterprise (8 and 9), and VMware ESX2.5x, primarily on HP/Compaq Proliant Servers. Recipient of

numerous awards for exemplary customer support. Created and published many knowledge base articles.

Provided third tier support for Output Delivery managed services on AIX 4 and 5, HP-UX 11, and

Windows platforms. Provided team training for Output Server, Linux, HP-UX, and AIX via eRoom /

phone bridge technology.

Dazel CORPORATION 1998-1999, Austin, TX 1998-2005 (Acquired by HP)

Sr Product Support Engineer

Supported various Dazel Output Management products. Performed troubleshooting on customer problems

with networking terminal servers, modems, operating systems (Solaris, AIX, HP-UX, NT, an Win2K),

installation, upgrades, and maintenance. Acquired by HP in 1999.

Eaton Semiconductor Equipment Division, Austin, TX 1994-1998

Product Support Engineer/Customer Support Account Manager

Solved in house and field hardware, software, vacuum, and process issues for Medium Current ion

implanters. Worked with Eaton personnel and customers to solve problems including machine installation,

calibration, wafer handling, upgrade installation, beam tuning, and optimization of customer recipes.

Provided UNIX training and techniques. Served as customer Support Account Manager for 8200P

accounts in Texas, California, Washington, Utah, Maine, Oregon and Italy: Provided ongoing support for

machine troubleshooting, parts supply, planning for installations, qualifications and upgrades.

Built intranet web-server in a 486 laptop and supplied replacement unit after hardware failed.

Enabled remote trouble-shooting by developing techniques for “diagnostics by wire”.

Wayne Division, Dresser Industries, Inc., Austin, TX 1987-1992

Section Supervisor, Engineering Standards and Configuration Control

Supervised section staff of 9 responsible for drawing control, change control, data base maintenance, and

purchased parts control, plus tech pubs for point-of-sale computer systems.

Revamped drawing control system.

Defined and secured approval for formal Engineering Change Order process.

Provided network administration for WordPerfect products.

Previous experience with Texas Instruments, Inc.

Computer Proficiencies

Computer Hardware:

8088 thru current x86 processor systems

Sun hardware IPX thru Ultra (E450). Proliant servers.

Printers, terminal servers, modems.

Computer Software:

HP-UX (10, 11), Solaris (2.5 thru 10), AIX 4.3 and 5.x, Win2K, XP.

Linux since 1.2.8 kernel; currently running Debian/2.6.28 kernel.

Vantive, Clarify Clear Support, and OVSD (Help desk ticket/tracking)

Novell, UNIX, and SMB (Microsoft) networking.

Corel (DOS & UNIX), Lotus, and Microsoft applications.

Qmail MTA, Apache web server. Some html, cgi, php.

Kermit for UNIX, DOS, and WIN32.

Fax (T.30) and pager (IXO/TAP) protocols.

Education: BS, Electrical Engineering, Auburn University, Auburn, AL

Continuing Education, Certification

ITIL Foundation Certified (2006)

HP-UX Certified System Administrator (2004)

HP Output Server Certification II (2004)

Basic and Analysis: Eaton 8200P & 6200A/AV Ion Implanters

Supervisor Training-3 Phases-Texas Instruments

Telegra (HP/Agilent) Fax training.

Professional Affiliations

Registered Professional Engineer, Texas

Capital Area Central Texas UNIX Society

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