Customer Service Manager
Resume:
Deona Poole
Hampton, VA *****
September 8, 2010
To Whom It May Concern:
I am particularly interested in this position, which relates strongly to my
years of experience in an office environment and customer service, and I
believe I meet all the requirements of the position. My background in
customer relations and service would enable me to make a valuable
contribution to a position serving and working with others. Virtually all
my employment history and prior volunteer work has required me to exercise
clear concise communication skills and to promote customer satisfaction.
With these skills I am confident I am a perfect match for this company. I
am eager to implement my experience and contribute to your company. I am
convinced this is a position that would not only compliment my prior
experience, but also provide an opportunity to broaden my skills to expand
into a career. If you have any questions, feel free to call me at 757-506-
2993. Thank you for considering me.
Cordially,
Deona Poole
Phone: 757-***-****
E-mail: *.*.**********@*******.***
DEONA L. POOLE
Salary Requirements: AT LEAST $10.00/hour
OBJECTIVE
I would like to continue to gain experience in customer service while
pursuing my degree.
EXPERIENCE
2010-2010 R&R Construction/Union Investment CO.
Newport News, VA Office Manager
. Manage office operations and undertake administrative activities for
the key tasks of building owner, general manager, and partners of
company.
. Maintain database and contact lists.
. Run and maintain traffic reports for owned residential and commercial
buildings.
2009-2009 Reliance Staffing/ United Property Assoc.
Newport News, VA Office Administrator
. Type, distribute, and file Welcome Letters for homeowners, incoming
mail/inter office mailings, Resale Packages, and Timberline Reports.
. Answer multilined phone, data entry, post mail via Hasler postage
meter and keep recording of mailings being sent.
. Assist callers with any questions or concerns when managers are not
available.
2009. Portfolio Recovery Associates
Newport News, VA Account Representative
. Negotiated debtors into paying their debt within a timely fashion.
. Had effective communication, organizational, time management, and
interpersonal skills.
. Completed monetary transactions via TRO dialer/payment system and also
set payment arrangements
2008. Contractor's Carpet
Williamsburg, VA Office Assistant
. Assisted in assessing prospective and current customer's proposals.
. Assisted in mapping out floor plans for new proposals.
. Created ads for employment for open positions. Also assisted in
interviewing for positions.
. Scheduled appointments for site VP and assisted in filing, data entry,
faxes, mail, inventory, ordering and shipping materials, and completed
monetary transactions.
EDUCATION
2010-Present University of Phoenix On-line
Majoring in Health Care Admin. with a focus in Pharmacy
2005-2006 Thomas Nelson Community College Hampton, VA
Majored in Business Admin.
Studied Accounting, Management, Business Law, and Public Speaking
2001-2005 Heritage High School Newport
News, VA
High School Diploma Graduated 06/2005
Volunteer Experiences
Eastern State Hospital 2003-2005
Williamsburg, VA
Activities Associate
. Created, planned, and implemented activity programs for patients.
. Facilitated positive and effective activities for patients by
demonstrating attention to detail, congeniality, integrity and
sound judgment.
REFERENCES:
Stephanie Barnes
Occupational Therapy
Lisa Council
Hampton Newport News Community Services Board
Tish Stiles
Insurance Sales
Tanisha Hatchett
Walgreens Manager
Charlene Brown
Child Care Services
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