Quality Control Manager

Alexander Ramirez

*** ********* ******, *********, *.I. 02860

401-***-**** - *****@*******.***

OBJECTIVE

To obtain a position in which my experience with computer support and

networking, as well as acquired experience in the publishing and graphics

industry would be needed.

WORK EXPERIENCE

Freeway Enterprises, LLC

Providence, RI

August 2009 - January 2010

Assistant Manager.

Greeting customers and providing information about services provided and

prices; vacuuming, drying or wiping vehicles going through the car wash;

assisting with with Simonizing jobs which included the detail cleaning,

shampooing, waxing and buffing to recondition a vehicle. Assists with the

maintenance of the car wash such as checking the conveyor chain for ware

and tear, adjusting the blowers, painting, or cleaning.

CVS/Caremark

Smithfield, RI

January 2009 - April 2009

Technical Support Representative.

Help desk position documenting and completing problem tickets to provide

support from store and pharmacy employees regarding troubleshooting,

diagnosing, and resolving problems for store and pharmacy systems and

hardware. Assisted front store and pharmacy with operations involving cash

management, inventory and order/delivery issues; prescription processing

and third party rejections.

Escalating calls to subject matter experts and deployment of field

technicians when needed.

Auto Trader Magazines

Cranston, RI

November 2001 - March 2006

Production Supervisor, Graphic Artist.

Conducted weekly meetings on quality control. Supported and contacted sales

reps via email and/or phone with issues to make sure deadlines were met.

Assisted in the training of new employees as well as floor support for the

graphic artists. Translated books to reach the Spanish speaking market and

increase sales in the Washington D.C. area. Completed books in digital

format and made sure files were ready for pre-press production.

Auto Mart Magazines

Lincoln, RI

April 2001 - November 2001

Graphic Artist, Proofreader.

Designed and updated ads for weekly publications, as well as assisted in

the proofreading process of ads for quality control, correcting

discrepancies.

Utilized publishing software for design, page layouts and logo creation.

Provided assistance with office duties such as answering phones and filing.

Garelick Farms

Franklin, MA

April 1994 - April 2001

Crate Handler, Recycle.

Warehouse and dock duties consisting of stacking of crates, basic

maintenance of washing equipment for returned crates, constant feeding of

conveyor tracks with crates for distribution of product, logging of

vehicles unloaded and sanitized; and returned product recycling for

distribution to cheese company.

EDUCATION

Gibbs College

Cranston, RI

PC Networking Operations and Support

July 2007 - September 2008

Certificate, Dean's List - 3.84 GPA.

Alpha Beta Kappa National Honor Society.

Visual Communications

Jan. 2000 - March 2001

Certificate, Honor's List.

SKILLS

Ability to read, write and speak fluent Spanish.

Desktop and laptop support such as: Networking, upgrades, installations,

configurations, troubleshooting, virus removal, remote assistance.

Troubleshooting and configuring of peripherals such as: printers, wireless

routers, scanners and modems.

Knowledge of Windows servers and desktop products (98, Me, XP Pro, Server

2003, Vista) and Apple.

Active Directory and group policies configuration and administration.

Extensive knowledge of publishing and design software such as Quark Xpress,

Photoshop, Illustrator, Acrobat Distiller, PitStop, FlightCheck as well as

Microsoft Word, Excel, Works, Visio, Access, PowerPoint and Expression Web.

General office skills, excellent communication skills, and ability to

multitask.

ADDITIONAL INFORMATION

Skill Path Seminars Certifications

Providence, RI

Excelling as a First Time Manager or Supervisor. 2003

Leadership Development and Team Building. 2005

References Available upon request.

Contact this candidate