Customer Service Objective

Jennean Harris

Address: **** ** *** **.

St. Louis MO 63137

Phone: 314-***-****

Email: abk9l3@r.postjobfree.com

OBJECTIVE

To obtain a fulltime position in which I may utilize my past experience in

Administration/Customer Service and gain knowledge on behalf of the company

EDUCATION

Lindenwood University

Bachelors in Science-pending

Florissant Valley Community College

Associates Degree-May 2010

EXPERIENCE

United Healthcare

St. Louis, MO

Provider Services

September 2009-Aug. 2010

. Assisted providers with members benefits/eligibility and claim

information

. Processed members claims

. Troubleshooting of claim issues with CPT, Diagnosis, HCPC codes ICD-9 and

other claim coding tools

. Reviewed Coordination of Benefits, faxed and filed documents

. Researched billing and payment issues, forwarding claims to multiple

departments

Express Scripts

St. Louis, MO

Patient care advocate

July 2007- Aug. 2009

. Utililizing consultative approach recruiting patients to a prescription

assistance drug coverage program

. Handling patient calls and answering questions regarding mail orders

. Placed prescription drug orders, ensuring accurate processing

. Identified and escalate repetitive questions and/or problems so that

corrective action could be pursued

Commerce Bank

St. Louis MO

Teller/ Customer Service

April, 2005-July 2007

. Researched accounts according to customers needs

. Processed Credit Card Applications

. Cashed and made banking deposits

. Processed Savings Bonds, Cashier Checks and Money Orders

. Balanced a cash drawer daily

REFERENCE

Available upon request

Contact this candidate