Customer Service Sales

Alfredia Scott

*************@*****.***

***** *. ********** ***.

Chicago, IL 60633 Cell:773-***-****

Objective: Seeking an independent position with a company which will require me to utilize my skills, abilities and experience to

ensure the company's success.

Skills: Excel in resolving employer challenges with innovative solutions, systems, and

process improvements proven to increase efficiency and customer satisfaction.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Call Center Professional

Report & Document Preparation

Complaint Handling & Front End Supervision

Inventory Management

Resolution

Retail Operations

Management

Professional Experience

Staffing Now Inc. Chicago, IL 8/07 to 7/10

Customer Service Supervisor, 6/08 to 7/10

Customer Service Representative, 8/07 to 6/08

Promoted to supervisor position to recruit, train and guide 25+ customer service reps. Foster an environment in which guests enjoy

high levels of service and employees are motivated to deliver top performance.

Provides excellent and enthusiastic service to students and parents over the phone and

via email.

Advise students on university’s courses and services, as well as testing and admissions

timelines, and assess students' needs to provide solutions.

Good problem solving and creative thinking skills and ability to handle numerous details.

High energy level, confident, and optimistic demeanor with the ability to thrive in a fast

paced environment.

Excellent interpersonal and written communication skills.

Banana Republic Chicago, IL 4/04 to 7/07

Sales/Stock Assistant Manager, 2/05 to 7/07

Sales Associate, 4/04 to 2/05

Maintains an overview of all Employee Relations responsibilities in the store to ensure a

positive work environment.

Follows up with management team to ensure proper training and staff assessment is being

completed.

Establishes, monitors, and follows up on sales goals, sales plans and sales budgets to

optimize profit.

Ensures proper completion of cash office operational functions.

Follows and executes safety and security routines to prevent loss and guarantee employee

and customer safety.

Education and Training

University of Phoenix Chicago, IL 11/08 to 11/11

3.5 GPA; concentration in Business Administration

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time

management, leadership, and performance assessments.

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