Customer Service High School

Marqueta G. Ruiz

*** ***** ***** ****** . *********, North Carolina, 28373

910-***-**** . ***************@*****.***

Career OBJECTIVE

Seeking an administrative/clerical role with a growing company in a fast

pace environment.

SUMMARY of QUALIFICATIONS

A highly talented receptionist with huge experience in carrying out the day-

to-day administration of the front office, including answering incoming

telephone calls, electronic mail, distribution of mail, greeting, directing

and providing information to all incoming visitors. As well as providing

various types of administrative support to staff members; performing

regular and recurring duties independently following established procedures

and practices; performing new or more complex assignments under specific

direction and supervision; delivering competent service and accurate

information as part of the pivotal interaction with the public.

. Microsoft Office . Team Player . Written & Verbal

Communication Problem Resolution . Analytical Skills

. Accounts Payable/Receivable . Process Improvement . CPR &

First Aid Certified

. Data Entry . Telephone Switchboard . Bookkeeping

. Customer Service / Satisfaction . Project Planning . Budget

Administration

. Planning & Managing Change . Multi-Tasking Skills

PROFESSIONAL EXPERIENCE

Samarkand, Eagle Springs, North Carolina March 2007 to March 2009

Receptionist

Maintained a receptionist/clerical position in a fast-paced environment,

to duties included but not limited:

. Greet visitors, ascertain the nature of their business, and refer them

to appropriate staff members.

. Responsible for the provision of a efficient and effective reception

service, and for administrative support to other staff as directed by

supervisor.

. Answer incoming calls on multi-phone lines, respond to public inquiries

in a courteous manner within scope of knowledge and authority, and

refer to other persons in the Department as appropriate.

. Arrange meetings, schedule appointments and travel arrangements as

requested.

. Perform copying, mailing, filing and typing duties as required.

. Assist in coordination of office services such as housekeeping,

purchasing office supplies, ordering catering when needed, and

maintaining office equipment (computers, fax machines, printers,

photocopy machine, telephone system).

. Keep updated and well versed on all current programs and distribute

this information to office visitors and callers.

. Receive and distribute incoming and outgoing mail.

. Distribute incoming faxes and courier packages.

. Perform other related duties as assigned.

FIRST HEALTH FITNESS CENTER, Pinehurst, North Carolina February 2005 to

October 2005

Receptionist-

( Screened staffs telephone calls at the main switchboard station.

( Built and maintained teams' morals.

( Supported admission with new accounts and existing accounts updates.

( Responsibility included supervising and caring for 16 kids.

( Cross selling other products and services.

( Carried out secretarial duties including attending committee meetings

and taking notes, typing meeting minutes, letters, reports, scheduling

meetings, filing, answering telephones, and greeting visitors and tourists

at the Information Center.

( Greeted persons entering establishment, determined nature and purpose of

visit, directed, and escorted them to specific destinations.

( Responsible for daily bank deposits with cash or checks.

Wal-Mart, Aberdeen, North Carolina June 2002 to February 2005

Cashier/Sales Associate

( Responsible for a cash drawer of at least $500.00

( Advise customers on purchases and provide excellent customer service.

( With high, level of accuracy developed a reputation for prompt,

efficient service with high level of accuracy.

( Maintain thorough knowledge of store merchandise.

( Supported cashiers in their departments.

( Balanced and operated cash drawer.

( Compile and maintain non-monetary reports and records.

Developed constructive working relationships with others and maintain them

over time.

( Answered customers' questions and provided information on procedures and

policies

EDUCATIONAL BACKGROUND

North Carolina Wesleyan College, Rocky Mount, North Carolina 2001 to 2002

. Pursued a Bachelor's Degree in Computer Programming,

Cornerstone Correspondence Christian High School Townsend, Georgia 2001

Graduate

Scotland High School Laurinburg, North Carolina 1998 to 2000

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