Customer Service Administrative Assistant

Tami Fairley

*** ******** ****** 925-***-****

Oakley, California 94561 *******@*****.***

Administrative Assistant/Customer Service

Summary of Accomplishments

• Provided a high level of customer service and client relations based on outstanding communication and

interpersonal skills.

• Facilitated streamlining processes to expedite order entry of sales orders.

• Demonstrated ability to meet the needs of internal and external customers.

• Proven record of completing tasks with strict deadlines.

• Oversaw transition to new productivity tool that significantly increased accuracy of schedules and

reduced errors.

• Streamlined business processes within the office, which significantly increased operational efficiency

levels.

Relevant Experience

Accounts Administration.

• Facilitated development of an order tracking system, enhancing on-time delivery performance and

increasing weekly and monthly run rates.

• Independently researched, responded to and followed up on requests from management personnel.

• Organized computer data and reports to enable easy access to information.

• Trained department on the use of a new Traffic and Billing software program.

• Ran sales and revenue reports for client advertisers and analyzed the information.

Customer Service.

• Designed comprehensive filing system, reliably filed and retrieved confidential records.

• Consistently processed all sales contracts and orders without errors.

• Solely handled all the contract and commercial copy processing for National accounts.

• Communicated detailed written and verbal information to the sales department.

• Provided a high level of customer service and client relations based on outstanding communication and

interpersonal skills.

• Maintained effective business relationships with external and internal customers, improving

communication between customers and company.

• Utilized skills in MS Excel, creating spreadsheets to effectively track job site man hours, incidents and

near misses.

Tami Fairley cont.

Employment History

Black & Veatch, Antioch, CA

Document Control Associate, 2007 - 2008

OfficeTeam Staffing, Oakland, CA

Administrative Assistant, 2006 - 2007

Comcast Spotlight, San Francisco, CA

Traffic Representative/Coordinator, 2000 – 2005

Education and Vocational Skills

Certificate, Sterile Processing, 2009

Mt. Diablo Adult Education, Concord, CA

Learned basic principles in Decontamination, Prep/Pack, Sterilization and Sterile Storage. Additional

course work in Medical Terminology.

H.S. Diploma, General Education, 1993

Blair High School, Pasadena, CA

Skills

• Experienced in operating computer software (MS Office, MAC, Filemaker Pro and Quickbooks).

• Ability to learn and accurately use specialized data management systems.

• Great organizational and research skills.

• Data Entry skills.

• Ability to follow through with attention to detail.

• Oral Communication

• Problem Solving

• Critical Thinking

• Customer Service and Relationship Management

• Document Creation and Maintenance

• Administrative Support

• Client Services

• Efficiency Improvements

• Type - 45 wpm

• Records Management

Refrences available upon request.

Contact this candidate