Sales Customer Service

Ryan Townsend

**** ********* **. 940-***-****

Mesquite, Texas 75149 ****************@*******.***

Dependable, enthusiastic individual with gift for building rapport and

trust. Geared toward problem solving with genuine desire to help the

client. Professional and friendly demeanor; communicates effectively with

individuals on all levels. Prepared to meet challenges head-on and seize

opportunities as they arise.

Employment History

All TECH GLOBAL, (August 2005 to November 2008)

Technical Recruiter

o Called upon companies, (Outside/Inside) medium to large in size,

requiring Information Technology staff on site

o Developed strong relationships with HR directors and provided hands

on customer support to maintain proper placement

o Recruited clients in the Information Technology field and dealt in

positions from Operators, Managers, Developers, Engineers, and

Graphic Design

o Developed business in Dallas/Ft. Worth and surrounding areas

CRATE AND BARREL (January 2006 to September 2006)

Department Manager

o Maintained and controlled individual departments on sales floor

o Met all sales quotas on house wares and furniture

Innovative Medical SOLUTIONS EXPERTS, LLC, (December 2003 to February 2005)

Sales Representative

o Sales of all Durable Medical Equipment in Dallas/Ft. Worth and

surrounding areas

o Exceeded quotas in 2nd, 3rd, 4th quarters by 7%, 12%, 15% in 2004.

o Achieved quota 1st quarter 2004

o Generated clients and referrals from Ortho Spine Surgeons,

Neurosurgeons, Pain Physicians, Chiropractors, and General/Family

Practice toward Zimmer Spine supporting physicians

o Work with sales representatives of BCW Enterprises and helped

generate patient referrals

o Excellent track record with customer service

o Maintained accurate records on sales and medical equipment while

assisting in delivery and providing office support

Education / Certifications

Certified Professional Coder - Apprentice - November 2009

Proficient in CPT, ICD-9, HXPXS

Medical Terminology course completed - July 2009

Bachelors Degree in Sociology - December 2004 - University of North

Texas at Denton

Majored in General Studies including Biology, History, and Finance

Internships

Texas Teratogen Service: Manned telephone lines and responded to

inquiries using Texas state-funded scientific database. Entered

information into prepared forms and routed to counselors for further

action.

Specialized Training

DENTON COMMUNITY HOSPITAL, Denton, Texas (2001)

Underwent training to transport patients within confines of hospital.

Learned to take vital signs, read and interpreted heart monitors and

pulseometers. Moved sensitive equipment to different areas of

hospital. Completed tasks assigned by physicians.

Volunteer Service

o Domestic Violence Organization-Peer Counseling. Fall Semester,

2003. University of North Texas.

o Tutoring and Mentoring Program-7th to 9th grade, Algebra, Geometry

and Trigonometry. Spring Semester, 2003. University of North Texas.

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