Customer Service Administrative Assistant

Gale Hester Resume

**** ***** *****

St. Louis, MO 63138

******@*********.***

Cell - 314-***-****

Experience:

**** - **** ******* & Lenders Title

Receptionist

. Quickly answered multi-line telephone system communicating a positive

attitude

. Used customer service skills to resolve conflicts and restore harmony

when needed

. Initiated program to update, track and schedule deliveries

. Saved company money by researching and comparing prices for office

supplies

. Organized and maintained appointments and meetings, using Outlook

. Completed detailed order entry projects using superior organizational

skills

. Prioritized work on a daily basis insuring completion of projects

1997- 2006 Senne, Kelsey & Associates, Forensic Engineering

Administrative Assistant

. Responsible for assisting 6 plus person Forensic Engineering firm in

administrative duties

. Maintained project manuals and created filing systems that synced with

all Project Managers and disciplines including: Mechanical Engineers,

Civil Engineers, and Electrical Engineers

. Liaison between insurance companies, attorneys and engineering staff

to coordinate meetings and log critical documents into system

. Created and maintained customized Excel spreadsheets for tracking

projects

. Typed and drafted letters and reports for Engineering staff along with

answering phones and sending / delivering mail for various departments

. Customized the invoicing of customer accounts saving time and money

. Created a faster way to post incoming checks

. Reorganized department files, saving valuable time

. Created travel budget, and coordinated travel arrangements for

managers

. Quickly and respectfully addressed the needs of all callers

1991-1997 National Association of Independent Fee Appraisers

Customer Service Representative

. Registered students for Real Estate Appraisal Classes

. Streamlined the processing of MasterCard & Visa slips

. Quickly found resolutions to all problems

Education:

. Advancement in Communication Series at Florissant Community College

. Getting Organized Certification

. Leadership Skills Course

Additional Skills:

. Typing: 60 words per minute

. Intermediate knowledge of Microsoft Word, Outlook, Excel and

PowerPoint

. Excellent interpersonal skills

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