Manager Customer Service

Ian S. Rutherford

P.O. Box CB ***** * Nassau, Bahamas

Tel: 242-***-**** / 242-***-****

OBJECTIVE

To assume a role in a progressive organization where I will be able to

utilize my wealth of knowledge and experience.

Experience

May 3, 2007 - December 8, 2009

Assistant Office Manager

Peace Holdings Limited, Nassau, Bahamas

Responsibilities included but not limited to the following:

Providing financial advice to the developer when negotiating

contracts

Bringing greater organizational structure to the company's

existing operating structure.

Assisting with project development i.e. 79 unit condominium

development, Paradise Island and proposed Lakeside Shopping

Plaza to be constructed in the western district on the island of

New Providence.

November 2003 - April 26, 2007

Corporate Relationship Manager (Corporate Banking Centre)

FirstCaribbean International Bank, Nassau, Bahamas

Responsibilities included but not limited to the following:

Management of a portfolio of approximately 75-80 corporate

accounts which included recommending credit facilities such as

Commercial Mortgages, Letters of Credit, Operating Loans and

Demand Loans etc

Targeting and soliciting new business relationships

Ensuring that security documents and covenants are adhered to in

order to minimize the Bank's exposure

Ensuring that monthly and quarterly reports are compiled and

submitted as it relates to accounts operating outside of their

authorized limits

Analyzing financial statements

November 2001 - October 2003

Relationship Manager I (Commercial Banking Centre)

CIBC Bahamas Ltd, Nassau, Bahamas

Management of a portfolio of approximately 60 medium-sized

Corporate Accounts

Responsibilities are consistent with that of Corporate Manager

(as outlined above)

April 1998 - November 2001

Relationship Manager (Business Banking Centre)

CIBC Bahamas Ltd, Nassau, Bahamas

Management of a portfolio of approximately 75-80 medium-sized

Small Business Accounts

Responsibilities are consistent with that of Corporate Manager

(as outlined above)

May 1997 - March 1998

Account Officer (Commercial Banking Centre)

CIBC Bahamas Ltd, Nassau, Bahamas

Assisted account manager with the management of approximately 70

high net worth accounts

Ensured that security documents and covenants were adhered to in

order to minimize the Bank's exposure

Assisted in the solicitation of new high valued business

accounts

August 1996 - April 1997

CIBC Bahamas Ltd, Nassau, Bahamas

Management Trainee - Trained in the following areas of the bank:

Operations Support

Foreign Exchange

Credit Risk Management

Administration

Consumer Lending

November 1995 - July 1996

Administrative Assistant

CIBC Bahamas Ltd, Nassau, Bahamas

Updated branches of existing and new policies and procedures

Followed up with branches to ensure customer complaints were

resolved in a timely manner

Responsible for compiling monthly and quarterly reports

generated from branches

July 1995 - October 1995

Marketing Assistant

CIBC Bahamas Ltd, Nassau, Bahamas

Responsibilities included:

Assisted with the development of promotional campaigns

Assisted with the design of CIBC brochures and newsletters

Issued and reviewed customer service surveys and report on

findings

Education

May 1995 Graduate (Magna Cum Laude)

St. Leo College, St. Leo, Florida

BA Bachelor of Arts, Business Administration with specialization

in

Computer Information Systems

Honors and Memberships

o Delta Epilson Sigma National Honor Society

o Sigma Beta Delta National Honor Society

o Pro Performer Award Winner

o Certificate of Proficiency, Small Business Financial Skills

References

Available upon request[pic]

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