Customer Service Sales

JAMIE GILLOTTI

*** ********** **** **** *, CT *6776 203-***-**** *************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. Self-motivated to accept new challenges

. Effective at problem solving with the ability to manage time well

. Detail oriented with a strong ability to multitask

. Strong customer service skills

. Team player and willing to travel

SKILLS AND ACCOMPLISHMENTS

. Strong working knowledge of Microsoft Office utilizing Excel, Word,

and PowerPoint, Outlook Express, and Internet

. Knowledge of BPCS IBM AS400 software

. Operated Western Union Computer for electronic transfer of money

. Operated Stratus Software which is used in the Grocery Store

environment to track the money trays and personnel utilizing the trays

. Operated the Lotto machine

. Strong customer service skills

. Knowledge of sales and relationship building skills

. Working knowledge of computer and processing skills

. Ability to learn all software systems that support branch transaction

processing

. Ability to work with a diverse work force and customer base

. Strong commitment to achieving personal growth and success

. Excellent verbal communication skills

. Excellent organizational skills

. Ability to understand Webster and Retail Banking mission goals and

strategies and roles of key business partners.

EXPERIENCE

Webster Financial Corporation, New Milford, CT June. 2005-Present

Teller

. Process customer transactions and respond to product and service

inquiries in a responsible, timely and accurate manner.

. Maintain Compliance standards by ensuring timely completion CTR's,

STM's and MIR's

. Perform branch operations as determined by policy and procedure.

Perform branch settlement, ordering supplies and mail processing and

completion of the daily, weekly, monthly, quarterly checklists as

assigned.

. Comply with Federal and State regulations as well as Webster Bank

policies and procedures. Support the meeting/exceeding of branch

evaluation requirements.

. Assist with the compliance of all aspects of the leadership scorecard.

. Proactively profile customer needs and match our products' features

and benefits to those needs.

. Identifies cross-sell opportunities and refers customer to appropriate

sales team member.

Ruth Chase Flowers, New Milford, CT Oct. 2004 - May 2005

Delivery Person

. Responsible for delivery to dozens of customers and coordination

routes

. Track inventory

Stop and Shop, New Milford, CT, Cashier May 1998-Sept. 2004

Cash Office and Customer Service Assistant

. Assisted customers with questions and concerns via the phone or in

person

. Responsible for running reports every three hours calculating

department totals

. Organized high cash pick ups from registers on average of $10,000

. Calculated hundreds of dollars of cash received at shift end

. Distributed weekly payroll checks to over 150 employees

Cannondale Corporation, Bethel, CT May 2001-Jan. 2003

File/Clerk/Assistant

. Maintained all vendor files and reorganized the department

. Designed and maintained Excel spreadsheets for Corporate Treasurer

. Mailed checks, answered phone calls, faxed documents, and made copies

. Reviewed vendor files to save company money

EDUCATION

Northwestern Connecticut Community College, Winsted, CT Graduated May

2005

Associates of Science Degree, Liberal Arts and Sciences

Danbury Hospital, Danbury, CT Expected Graduation May 2011

Certification of Medical Coding

References Available Upon Request

Contact this candidate