Customer Service Manager

Helena Mullett

*** ********** *** ** ******, Ohio 44483-5410 Phone 330-***-**** E-mail *************@*****.***

Work Experience

Enumerator

*/**** - */**** ****** States 2010 Census, Warren, Ohio

Field work consisting of interviewing individuals for collection of data for the 2010 census.

Dishnetwork Customer Service Agent

7/2009 - 4/2010 West Corporation, Niles, Ohio

Processed incoming phone calls concerning delinquent billing and accounts receivable. Provided information

concerning past due status, repercussions, and various payment options. Also answered general customer

service questions concerning billing practices, programming packages, and basic technical issues.

Information Management Supervisor / Unit Training Manager

1/1987 - 12/2008 United States Air Force/Army Reserves Retired Veteran, Youngstown, Ohio

Supervised individual training and orderly room functions maintaining and updating databases for personnel

information, payroll, orders, also conducted staff assistance visits to ensure accurate records management.

Unit Training Manager tracking and allocating training dates, educational materials, and timely individual

progression. Maintained knowledge of current regulations as they changed and trained supervisors in those

changes.

Information Management Training Instructor maintained current knowledge and providing proper training of the

following: Information Technology (IT) standards, processes, techniques, and procedures. IT hardware/software

systems and their interfaces to the organizations which services are provided. Analysis process for computer

software/hardware problems and determine appropriate action to resolve operating or system problems.

Customer Support principles and practices used at the help desk to accomplish required processes while

maintaining positive customer support. Technical documentation requirements including terminology, codes,

abbreviations, and graphics for preparing system documentation or programs.

Automotive Test Technician

8/1998 - 2/2005 Bartech Group, Livonia, Michigan

Contract employee to Delphi Automotive Systems as an Automotive Test Technician/Team Leader.

Responsibilities included: Coordination of testing and management of multiple test requests meeting critical

deadlines for million dollar projects. Writing and reviewing reports for over 100 tests per year. Programming

CRS robot to conduct engage/disengage testing. Training new employees in accordance with current health

and safety policies, compliance, proper testing procedures and coordination at the testing facility. Performing

testing and interpretation of results according to specifications established by major automotive companies

ensuring products quality control. Also certified in mechanical laboratory testing of wire and harness

components.

Education

Community College of the Air Force, Maxwell AFB, Alabama

Associates in Applied Science - Information Management

Youngstown State University, Youngstown, Ohio

Bachelor of Science in Applied Science - Mechanical Engineering Technology

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