Customer Service Assistant

JONATHAN H. BLAUE

**** * ******** ***

Chicago, IL 60613

******@*****.***

515-***-****

EDUCATION

Iowa State University Ames, Iowa

Bachelor of Science - Management Information Systems (MIS) July

2010

LEADERSHIP EXPERIENCE

Varieties Central Committee September 2008 - February 2010

. Technical director for Varieties 2009 & 2010 at Iowa State

University

. Involved overseeing three other positions

. Lights

. Sound

. Spotlight

. Involved in the decision making for the overall production

IT Chair, Delta Tau Delta Fraternity January 2008 - December 2009

. Set up, diagnosed and fixed computer related problems for 60

men in the house

. Installed network printers as well as wired and wireless

networks for both PCs and Macs

. Identified, researched and implemented both hardware and

software for the house's IT needs.

Secretary, Delta Tau Delta Fraternity November 2008 - October

2009

. Took Chapter minutes

. Supplied the Fraternity with important upcoming events

. Created weekly and monthly calendars

. Reported anything of significance in regards to our Chapter

to the National Fraternity

WORK EXPERIENCE

Coe's Floral and Gifts June 2010 - July 2010

IT Consultant Ames, IA

. Determine appropriate hardware and software changes

. Diagnose and fix network and computer-related issues

. Malware/Spyware

. Viruses

. Help with company website to enhance search engine

optimization

. Work with Twitter and Facebook to increase company awareness

Iowa Small Business Development Center May 2009 - August 2009

Assistant IT Professional Ames, IA

. Worked on the company website

. Technologies/Languages

. HTML/JavaScript/DotNetNuke

. MS Active Directory

. SQL Server 2005

. Some ASP .NET and CSS

Dee Zee Manufacturing Summer 2007 & 2008

Assistant Software Developer Ankeny, Iowa

. SQL Server/Reports/Data Manipulation

. Created new tables, views and stored procedures

. Visual Basic .NET

Hy-Vee March 2003 - March 2008

Customer Service/Cashier Urbandale, Iowa

. Customer returns/issues

. TicketMaster

. Laundry Service

. Western Union

. Floral and kitchen deliveries

SPECIAL SKILLS

Desktop/Help Desk Support

. Highly motivated in the area of desktop support

. Strong desire to be hands on and work face to face with

internal employees and/or customers

. Prioritize tickets/problems

Operating Systems Background

. Mac OS X

. Tiger

. Leopard

. Snow Leopard

. Diagnostic and Maintenance experience

. Imaging using Deploy Studio

. Data Migration using Migration Assistant

. Windows

. 5+ years of experience

. XP

. Vista

. Windows 7

. Linux

. One year of experience

. Have both Windows and Linux systems installed on my Mac

. VMWare Fusion Virtual Machines

. Used to stay up-to-date on my technical skills

Microsoft Office Suite

. Worked with MS Office Suite for 5+ years

. Use Word and Excel most frequently; Access and

PowerPoint on occasion

. Decision Support Systems (DSS) using Premium Risk Solver

for Excel

. VBA to create dynamic worksheets for custom systems

Organization and Multitasking

. Fraternity experience

. Kept track of which users needed help and what each

computer needed

. Learned how to prioritize issues

Programming

. HTML/JS/AJAX

. Google Script using Google Docs

CERTIFICATIONS

Completed

. CompTIA A+ Certification (Jan 21, 2010)

In Progress

. Apple Certified Support Professional (ACSP)

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