Manager Customer Service

Chantelle Payne

**** **** *** **.

Houston, Texas 77090

Cell: 832-***-****

Email: ***********@*****.***

Objective:

To secure a position relative to the skills and qualifications I have with

a company that offers opportunity for stability, longevity, and growth.

Experience

Telcom/Vitel Communications

07/2009 - Present

Receive requests and schedule modular unit deliveries, returns, and service

calls dispatch drivers, and/or service technicians; issue Purchase Orders

for services and validate completion of work relay communication between,

customers, drivers, vendors, and/or service technicians; Enter data and

maintain business operations systems, Answer telephones & clerical duties

as assigned

Customer Service Representative

07/2008-03/2009

CDI Seals/EGC Plastics Fenner Inc.

Utilize MRP system to determine material requirements for production needs;

work with production staff to achieve on-time deliveries for quality

components; identify and develop potential suppliers; review purchase

contracts, rates, quotes, and process blanket PO's while working ETA's to

meet flexible schedules according to product needs and customer delivery

schedules; resolve vendor invoicing, & billing issues; assist in shipping

and expediting activities as needed; work with internal customers regarding

lead times, production, RFQ's negotiate pricing on various components to

reduce purchase price variances, process RMA's & monitor account e-mails

for import & export orders, heavy data entry assist with inventory (cycle

count) & shipping receiving/logistics duties

Production Coordinator

02/2007-06/2008

Prostaff/FMC Technologies

Able to read DBI's, blueprints and quality instructions to determine

dimension specifications, measurements and tests required to ensure quality

and customer satisfaction. Receives in raw materials and monitor the

production flow of gate valves & actuators for internal/external customers.

Reviews MTR (Material Test Report) & incoming documentation such as (MTR,

Heat Treatment, U/T, and Magnetic & Dimensional Inspections) received while

preparing indexing folders for all engineering documents. Utilize DBI (Data

Base Information) for distribution, & filing of all related document

control paperwork along with quality control for special projects within

SAP database. Record inspection results and completes reports along with

other administrative duties & documentation using Excel spreadsheets

including heavy data entry in an accurate and timely manner. Monitors &

assists with disposition of NCR's with purchasing, create PO's while

managing activity of parts through MRP for import/export suppliers &

vendors & managing orders. Supports assembly production and tracking of

missing parts within the shop and SAP database. Able to assist buyers &

planners with other functions within engineering dept. such as pricing,

quotes, execution of sales orders,& invoices, review purchase requests for

assigned material or components, expediting delivery by contacting field

reps, vendors and shippers to ensure that merchandise, supplies, and

equipment are forwarded on specified shipping date & other engineering

activities as it relates to production.

Closer/Funder

11//2006 - 02/2007

Americahomekey, Inc.

Perform all aspects of the closing to funding process from opening title &

utilizing Guardian database along with issuing closing docs to title co.

in a timely manner. Heavy HUD-1 settlement statement with 1031 exchange

knowledge a plus. Schedule closings and follow lenders instructions while

reviewing & preparing HUD-1 settlement statement and providing customer

support

Doc Prep/Closer II

07/2002 - 09/2003

McGlinchey Stafford Youngblood & Bendalin Law Firm

Analyze and handle large volume of tasks and complaints related to the

mortgage industry. Handling day to day operations while reporting to

corporate staff to enhance the closing process & customer satisfaction.

Supervise the daily operations over the staff of eight team members. Review

loan files submitted by underwriting for adherence to company policy,

investor guidelines and regulatory standards of the industry; prepare

analyze & review closing docs while perform data input in Empower as

required to close a loan. Maintain high level of efficiency, customer

service and confidentiality.

Dispatch Administration II/Customer Relations Coordinator

03/1997-05/2000

Compaq Computers

Responsible for monitoring quality/quantity of products within a

manufacturing environment. Heavy negotiating and communication skills with

vendors to ensure customer satisfaction while managing production. Work

closely with Regional Manager on escalations, credit analysis, problem

solving and acts as Manager in absence of Regional Manager. Validate and

communicate requirements with suppliers at agreed upon intervals while

maintaining quality of production including projects, revenue, & sales

costs.

Skills

Word, Excel, PowerPoint, Access, Outlook, SAP Multi line phone system,

Typing, Ten-Key, Mortgage

Contact this candidate