Customer Service Sales
Resume:
TRUDY ROBERTS
RIDGEWOOD, NY *****
Summary of
Qualifications
Experience in office administration as a customer
service representative.
Skills and
Experience
Customer Service (1995-2010)
- Assisted customers with product information,
pricing, availability.
- Processed quotes for sales team and upper
management.
- Worked closely with production to satisfy special
orders.
- Provided walk in customers with immediate service
or information.
- Handled calls pertaining to orders placed through
website.
- Expedited urgent requests from several
manufacturing plants.
- Processed incoming orders, confirming ship
date/tracking information.
- Addressed/resolved issues to ensure customer
satisfaction.
- Data entry accounts receivable, collection calls
as necessary.
- Front desk coverage, receptionist as needed.
- Technical support with follow-up, send appropriate
product samples.
- Document consumer trends, informing sales team
weekly.
- Prepared invoices/bill of ladings to freight
forwarders for customs.
- Sent out monthly statements, print aging reports,
past due notices.
- Informed manufacturing facilities of impending
high volume orders.
- Adhered to ISO procedures, documented corrective
actions.
- Performed pre-shipping verification procedure per
ISO requirement.
- In charge of inventory allocation and reordering
from several plants.
- Update customer information, assuring special
instructions adhered to.
- Constant contact with authorized distributors
throughout the U.S.
Employment History
2007-2010 Barrister Reporting Service, New
York, New York
1995-2005 Wickmann USA, Atlanta, GA
Training
Secretarial Vocational High School
Dale Carnegie Leadership Training
Six months Call Center training-Lagasse Co.
email: *******@*****.***
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