Customer Service Data Entry

Jacqueline Lee

**** *********** **

Arlington, TX 76006

Cell: 214-***-****

Email: *******@*****.***

Objective

Searching for gainful employment, which will further my abilities and increase my

work experience. Seeking to obtain a position that is challenging and offers

growth based on enthusiasm and ability.

Qualifications Summary

Excellent knowledge in many different computer programs such as: Microsoft

Word, Works, and Windows XP.

Able to quickly adapt to new software for reports generations and other clerical

work tasks.

Self-motivated and detail oriented.

Excellent accuracy with no error.

Alpha and numeric keystroke.

Quick learner with ability to work unsupervised or as part of a team to achieve

objectives.

Work Experience

Medco Health Solutions: September 2007-September 2010, Fort Worth, TX

76115

Data Entry

Compared data with source documents, re-entered data in verification format to

detect errors, compiled, sorted and verified the accuracy of data before it was

entered, located and corrected data entry errors, and reported them to

supervisors.

Responsible for efficient and accurate data entry input of prescription order

information into the Medco based computer system.

Followed SOPs, outstanding communication skills, helpful, supportive and

cooperative manner and attitude; great team player.

Maintained logs of activities and completed work.

Read source documents such as canceled checks, sales reports, or bills, and

entered data in specific data fields for subsequent entry, using keyboards or

scanners.

Kept track of received data and source documents, prepared and sorted source

documents, and identified and interpreted data to be entered.

Responsibilities also included: Entering alphabetic, numeric, or symbolic data

from source documents into computer following format displayed on screen,

making necessary corrections to information entered, compiling, sorting, and

verifying accuracy of data to be entered, reviewing error reports and providing

routine office support such as making copies, faxing, answering phones,

preparing correspondence for mailing, and delivering and picking up

correspondence.

Oreck Manufacturing Company, May 2005-February 2007, Long Beach, MS

39560

Warehouse Lead/Shipping-Receiving/Picker Packer

Experience utilizing a hand held scanner (R F scanner) or inventory tracking

system.

Coordinated and verified order shipments and maintained daily operations

within the shipping office.

Supervised and coordinated activities of workers engaged in verifying and

keeping records on incoming and outgoing shipments, preparing items for

receipt, shipment, and storage.

Oversaw incoming and outgoing shipping activities to ensure accuracy,

completeness, and condition of shipments.

Processed material into and out of the organization by using different methods.

Placed and handled items in cargo space by considering their shapes, size,

stock number, and other storage factors.

Maintained area in accordance with all internal and external regulatory

guidelines.

Recorded, delivered, and replenished related supplies in a variety of consumer

areas.

Carried out related duties which help to increase my knowledge.

Loaded or unloaded goods from inbound or outbound areas.

Performed shipping and receiving tasks.

Directed movement of shipments from shipping and receiving platform to

storage and work areas.

Verified and kept records of incoming and outgoing shipments.

Prepared items for shipment; including assembling, addressing, stamping, and

shipping merchandise or material; receiving, unpacking, verifying and recording

incoming merchandise or material; and arranging for the transportation of

products.

Prepared receiving & shipping reports and noted any shortages or damages.

Received arriving goods for cargo space and record them.

Walmart, January 2004-May 2005, Arlington, TX,

Instock Lead Associate

Management: Put in managerial position and assumed management

responsibilities in cases of Supervisor’s absence. Assisted supervisor in

managing day-to-day operations of a high volume grocery supermarket

environment. Duties included but not limited to managing work crews from 5 to

15 associates, personal scheduling, receiving orders and back stocking, and

maintaining company standards.

Unloading: Responsible for pulling all freight off trucks on a nightly basis.

Worked in varied conditions and temperatures. Lifting up to 60 pounds

occasionally, 30 to 40 pounds frequently and up to 10 pounds constantly. Pushed

and pulled carts with up to 70 pounds force.

Stocking: Put groceries on shelves and maintained a clean work area. Followed

company’s safety rules and guidelines. Knew the department and its products.

Faced items by pulling them forward to edge of display for an attractive

appearance. Dusted and washed shelves as needed. Kept displays, coolers, and

shelves fully stocked.

Shipping and receiving: Ordered regular and sales items for aisles assigned.

Store Appearance: Responsible for final appearance of grocery receiving.

Bailed cardboard, cleaned floors, and organized grocery receiving. Maintained

tidy grocery receiving backroom. Maintained all grocery aisles with a clear

pathway.

Customer Service: Provided excellent and attentive customer service at all

times while working in a fast paced environment with a variety of people. Always

had a positive attitude towards customers. Responsible for training new

employees.

Various: Received incoming product and checked product against purchase

order to ensure accuracy. Ensure all merchandise is properly tallied and a

receiving date is tagged on all merchandise. Checked temperature level on all

inbound merchandise requiring refrigeration. Ensure all slots are stocked

properly and all overstock is properly stacked. Rotate all applicable stock by code

date and receiving date. Inform supervisor of any merchandise that is out. Pick

product for routes as defined on the pick sheets. Back trailers to load product and

load product onto trailers for customer delivery. Operate all company equipment

in a safe and reliable manner. Report all equipment failures to immediate

supervisor. Ensure that store is maintained in a sanitary manner according to

company standards. Tracks time spent on assignments for productivity reporting

on a daily basis.

Professional Synopsis:

Able to list out received material with their number and other information.

Capable to handle the transportation of products to proper inventory site.

Good knowledge of different methods which helps in processing material.

Types 50 words per minute

Excellent in the operation of office equipment, including Word and Excel

software.

Great communication skills.

*References Upon Request

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