Customer Service Data Entry
Resume:
Gladys Johnson
Moreno Valley, CA 92553
Email: ****************@*******.***
OBJECTIVE:
Seeking a position in which my skills will be best utilized.
PROFESSIONAL QUALIFICATIONS:
Bilingual in Spanish can read, write and interpret strong organization
skills- able to respond to assigned tasks and complete assignments in a
timely manner.
Excellent problem solving skills-can identify immediate and potential
problems and assist in developing creative solutions.
Excellent verbal and written communication skills-interact with all levels;
the public, management and co-workers, management experience and
qualifications.
EMPLOYMENT HISTORY:
1/99 to 08/2010- Lead Customer Service Representative at Renu Cleaners LLC
Practice principles, methods and equipment used in information processing,
customer service and complaints, perform lead duties such as assist in
interviews and train new employees, help with orientation, managing
employees in warehouse, assist with employees schedule, break's, lunch,
time off request and other lead duties as needed. Data entry of supply
requisitions for vendors, Assisted in warehouse as needed such as picking
order's, stocking, shipping and receiving, yearly inventory and quality
control. Strong contact with several vendors and maintain numerous
computerized data files using various software programs Microsoft Word,
Excel, Solomon, Gather information from a variety of sources documents;
maintain information and operational records. Assist customers by referring
them to sources of information; provide premium quality products and
accessories. Meet with new customers to establish new accounts. Resolve
requests for factual information by consulting various available sources.
Answer high volume phone calls and assist callers by providing information,
taking messages and routing calls to appropriate personnel. As a secondary
responsibility serve as a receptionist and operate telephone switchboard.
Operate a variety of standard office equipment including fax, Xerox,
calculator, etc.
9/96 to 1/99- Offices Assistant II at County of Riverside, Personnel
Department
Strong public contact, gave employment applications to public, corresponded
with applicants, answered high call volume and assist callers by providing
information as needed, data entry of applicants information in system,
problem solving, assist in interviews, train new employees, assist in
orientation process, and other personnel duties as needed. Operate a
variety of standard office equipment including fax, Xerox, calculator, 10
key by touch.
ADDITIONAL SKILLS:
Proficient in Microsoft word, People Soft, Bilingual in the Spanish
language, fluently speak, write and interpret Spanish. Type 35-45 wpm. I
am a fast learner and it's my goal to become knowledgeable with operation
procedures to exceed the companies' expectation. I have the ability to
make arithmetical computations quickly and accurately. Able to read,
understand and follow written and oral instructions. I have the knowledge
of basic methods, practice and terminology of record keeping along with
basic business mathematic.
REFERENCES: Available upon request.
Contact this candidate