Technician Customer Service

TECHNICIAN/TECHNICAL-SUPPORT PROFESSIONAL

CORDELL M. DIXON

**** ******* ***** *****

Decatur, Georgia 30034

678-***-**** / ***********@***.***

Seeking Position as…

TECHNICIAN/TECHNICAL-SUPPORT PROFESSIONAL

Telecommunications & Related Environments

Quality Specialist/Customer Service Driven

10+ Years’ Successful, Verifiable Experience

A highly creative, technically skilled, and results-focused professional recognized for providing technical solutions and

support to maintain and enhance business/residential equipment/ infrastructure in a timely and cost-effective manner.

Skilled in the following:

3 Installing Cat 5 cable and Cat 5 telephone wire

4 Digital Circuit Analysis and troubleshooting dual trace oscilloscope

5 RF and communication circuit analysis and troubleshoot

6 AC and DC circuit analysis & troubleshooting electronic communication systems

7 PC software and hardware problems

8 Biomedical Technician

Professional Experience

ECO CO/AT&T, Atlanta, Georgia August 2008-Present

Computer/DSL Technician

9 Respond to customer questions and concerns regarding internet and telephone lines.

10 Repair embedded software and hardware issues with home and business PC’S

11 Troubleshoot and repair fiber optic lines.

12 Install Cat5 telephone and cable lines for DSL

13 Responsible for the installation of routers, modems per AT&T networking

14 Knowledge of Windows XP, Vista and Windows 7

AT&T, Atlanta, Georgia April 2008-August 2008

Service Technician

15 Installing and repairing analog and digital telephone line, systems and DSL

16 Installing and repairing inside wiring and telephone jacks

Bellsouth, Atlanta, Georgia 2001-2002

Service Technician

17 Installing and repairing analog and digital telephone line, systems and DSL

18 Installing and repairing inside wiring and telephone jacks

Dade Behring, Atlanta, Georgia 2000-2001

Electronic Bench Technician

19 Troubleshooting, repairing and upgrading medical infusion pumps per FDA standards

20 Verifying and resolving numerous hardware and embedded software related problems

21 Performing quality assurance tests and accurately recording data onto FDA control

documents (Biomedical Technician)

Aviation Boatswain Mate, United Sates Navy

22 Rank E-4

23 Managed fifty or more aviation boatswain mate

24 Launched and landed aircrafts on USS Forrestal

Education/ Training

Dekalb Technical College

Associate Degree Candidate: Electronics Technology

Bellsouth Academy

Military A School

Contact this candidate