Customer Service Design

Mark Sutton

404-***-**** *** W. **th Street Apt. 14H New York, NY 10011

Email: ****@**********.***

Portfolio: http://www.niftypixel.com

Technical

User-interface planning/design (11 yrs). Web design (12 yrs). Usability &

HFE (9 yrs). CSS (7 yrs). Print design (17 yrs). Multimedia (12 yrs). Image

editing (19 yrs)

Software

Adobe Photoshop v.1-CS5 (Certified Expert). Dreamweaver MX-CS5. Illustrator

v.3-CS5. InDesign CS-CS5. Flash MX-CS5. Fireworks MX-CS5. After Effects and

Director. Microsoft Office Suite. Project and Visio

Experience

Thwapr.com, New York, NY

Senior Visual Designer (3/10 - Present)

Responsibilities:

. Work closely with management team to identify the audience and determine

the user experience of potential web applications

. Create detailed interaction design and site maps for all web projects

. Build documented visual designs for management and team reviews

. Translate wireframes and visual designs into working DHTML/CSS

. Collaborate in a team environment consisting primarily of management

team, database engineers, mobile web developer and QA analysts

Accomplishments:

. Designed and developed new web application for business partners

. Implemented new corporate web presence

. Created next generation site from detailed planning to finished HTML/CSS

AutoTrader.com, Atlanta, GA

Lead Creative (10/06 - 3/10)

Responsibilities:

. Lead visual designer providing creative direction on several key web

applications

. Oversee other visual designers in order to provide consistent, standards-

compliant design

. Collaborate in a team environment consisting primarily of business

clients, interaction designers, copywriters, user-interface engineers and

other visual designers

. Coordinate deliverable schedules with project managers and provide

accurate estimates of required effort

. Present design rationale to internal business executives during iterative

review cycles

. Deliver page comps and documentation for business approval

. Create both site-wide and project-based style guides

. Train other visual designers and developers on the latest graphic tools

Accomplishments:

. Developed style guide for the dealer portion of the ATC site

. Created new Build & Price tool that allows consumers to configure a new

car from any manufacturer

. Created new Comparison tool allowing consumers to compare features of up

to four models side by side

. Created New Model Showcase which explores the latest vehicle on the

market

. Latest project is complete redesign of the Model Information section

Halcyon Creative, Atlanta, GA

Art Director, (8/04 - 10/06)

Responsibilities:

. Create deliverables for projects ranging from web design, image

retouching, interactive and print design

. Projects were mainly quick turnaround with a great deal of client

interaction

Accomplishments:

. Expanded business capabilities to include web design, image retouching

and interactive media

. Provided design solutions for high-profile clients such as SunTrust, RBC,

Georgia-Pacific and Arby's

Georgia Power, Atlanta, GA

Visual Designer, (6/04 - 9/04)

Responsibilities:

. Create visual design deliverables for several high profile intranet

projects

. Utilized Interwoven TeamSite for content management

Accomplishments:

. Created flash/web designs for internal marketing using Flash, Dreamweaver

and Photoshop

thoughtbox, Atlanta, GA

Web Design Consultant/Developer (7/03 - 6/04)

Responsibilities:

. Integrated usability methodology into corporate level site design using

Visio, Photoshop and Dreamweaver

. Helped clients to define site goals and architecture prior to design

using Visio to map site structure

. Developed site style guides and design documents for developer reference

. Gave clients usability assessments prior to and during site development

. Develop ecommerce site design, form design and finished HTML, CSS and

graphics using Photoshop and Dreamweaver

Accomplishments:

. Improved visual style of client's sites in tandem with architecture

improvements increasing site capability and traffic

Cox Communications, Inc, Atlanta, GA

Senior Visual Designer (2/99 - 7/03)

Responsibilities:

. Development of corporate level site design for Fortune 500 company

. Integral in development process from pre-planning, usability testing,

HTML and visuals

. Worked closely and in teams with project managers, ASP/.Net developers,

QA and various internal clients to meet each group's set of requirements

. Created a site style guide which was used by developers for standards

reference

. Led several teams on internal projects developing web-based applications

. Worked closely with Marketing, Customer Care, MIS, Operations, Data

Warehousing and the Business Intelligence Group to develop internet and

intranet solutions

. Worked with internal and external clients to integrate 3rd party products

into intranet business solutions

. Integrated usability methodology into all design projects

Accomplishments:

. Developed user interface for Cox's migration to web-based ecommerce and

customer service serving nearly 7 million Cox customers resulting in fewer

dropped orders and less calls to tech support

. Responsible for the creation of a graphical UI for a nationwide set of

touch screen kiosk terminals for customers to pay their bills and check

their accounts at Cox CS locations

APC Studios, Atlanta, GA

Lead Visual Designer/Dept. Manager (1/98 - 2/99)

Responsibilities:

. Created compelling web designs for clients

. Created video graphics for television and trade show presentations using

Photoshop and After Effects

. Responsible for guidance and training of other graphics dept. employees

. Worked with high end 3D, video and audio applications including 3D Studio

Max, ProTools and Avid

Accomplishments:

. Developed interface and application for touch screen terminal banking

kiosk

Awards

1st place: 2002 CTAM Digital Conference Case Study Competition

Leveraging the Internet: Cox Digital Cable Preview

Education/Training

BA Graphic Design - SUNY Fredonia 1992

Creating For the Web - training conference, San Francisco 5/01

Advanced Photoshop Training Seminar - Atlanta, GA 11/03

Adobe Certified Expert (Photoshop) - 10/08

PhotoshopWorld 2008 Advanced training - Las Vegas, NV 10/08

Effective Facilitator-Leadership Strategies - Atlanta, GA 6/09

References

Thomas Schubert - Senior Delivery Manager-AutoTrader.com

**********@*****.*** 404-***-****

Catherine Owen - Owner-Halcyon Creative

*********@***************.*** 404-***-****

Jeff Gombala - Owner-thoughtbox

********@*****.***

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