Customer Service Insurance Agent
Resume:
Bree N. Cody
Springfield, Illinois 62704
***.************@*****.***
Experience
Call Center Specialist, Springfield Clinic, Springfield, IL 62703
September 2008 to December 28, 2009
I was responsible for answering all phone lines for the Ophthalmology
Department and two Prompt Care Facilities. It was my job to handle every
patient with the best customer service, schedule appointments in IDX and
IDX Tend systems, change information or register any new patients.
Communicated with Pharmacies, nursing homes, outside providers and offices.
Documented patient requests to the nursing staff through the Allscripts
version of Touchworks program. I performed reminder calls to patients
regarding their upcoming appointments and any instructions that were
needed. Routed emergency calls to the nursing staff or reception STAT
phone lines. I was in charge of the Department Newsletter each month,
making a PowerPoint presentation regarding any department news, meetings or
upcoming events within the department. Provided customer service skills to
the department as reminders for the care of patients and telephone skills.
Phone Receptionist II, Springfield Clinic - Ophthalmology Department
Springfield, IL 62703 July 2005 to September 2008
I handled the same job description as listed in the Call Center position
above but was actually located in the Ophthalmology Dept with the doctors
and their staff, answering calls on a 12 line switchboard base and taking
care of patients in person. I was in charge of rescheduling patients,
return appointments, surgeries and post ops. I was the batch collector for
every receptionist on the floor, handled the cash drawer and totaled all
the receptionists' money and was responsible for turning it in. Posted
charge tickets for every patient that the doctors seen on a daily basis and
entered their diagnoses and payments into the IDX system.
Float Medical Records Clerk, Springfield Clinic, Springfield, IL 62704
July 6, 2004 to July 2005
My responsibilities included filing patients charts into the file room in
numeric order, filed inserts into charts, answered phones from the nurses
and doctors that needed any charts requested, delivered medical records to
the department floors and staff. Traveled to different clinics throughout
Springfield and all of Springfield Clinic's outreach locations out of town.
Worked in all the file rooms for the clinic when staff was short or
unavailable.
Customer Service Agent, ALF Insurance Company Springfield, IL 62702
January 2004 to July 6, 2004
My responsibilities included answering calls from customers who were
looking for quotes on car insurance, motorcycle insurance and home
insurance. Prepared applications and filed insurance claims. Assisted
customers that came into the office to receive their insurance and any
questions they may have. I was in the process of taking an insurance agent
test and the schooling I needed to become a certified insurance agent but
then accepted a position at Springfield Clinic.
Program Skills
I have been trained in classes and worked with Microsoft Word, Excel and
Power Point. I have 11 years experience of working in an office setting as
a secretary, receptionist and as an office assistant.
Education
Lanphier High School Springfield, IL 62702 Graduate of 2001
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