Customer Service Manager
Resume:
Denis E Jensen
Lincoln, Ne. *8506
**********@***.**.***
PROFESSIONAL QUALIFCATIONS...
Computer Knowledge...
- IBM Mainframes and IBM AS400.
- Computer Knowledge/ Microsoft Office Software.
- Help Desk Experience/ Customer Service.
- Knowledge of most office equipment.
Billing and Office Knowledge...
- RX30 and RESCOT, Pharmacy Billing Software.
- Medicaid, Medicare-D, and Private Insurance Filling.
- Work with Insurance Denials/ aged Claims.
- Customer Service, Statements and Collections.
- Post Payment, Credit Card Payments and Bank Deposits
- DME Billing, Medicare-D consult
- Communications with clients by telephone, email and in
Person
- Keep Inventory and order Office Supplies
- Interview, verify Information, assess situations and make
appropriate recommendations.
ACADEMIC PROFILE...
- Southeast Community College; Milford, Nebraska
Associate of Applied Arts Degree in Computer Technology.
Continuing Education...
- Dale Carnegie Course.
- Southeast Community College, Lincoln, Nebraska
WordPerfect, Lotus 1-2-3, MS-DOS, and Microsoft Windows.
PROFESSIONAL PROFILE... Denis Jensen
Support Specialist/ Support Services
Experian/Cheetahmail
From: 1/2008
949 W Bond
TO: 12/2009
Lincoln, NE 68521
Telephone: 402-***-****
Third Party monitoring of inbound email for clients and
handling
each email per the instructions of the client. Making sure
email gets
to proper destination.
Billing Coordinator/ DME Billing
Heartland/ National Pharmacy
From: 3/2003
Closed
TO: 12/2007
1-800-***-**** ( Omaha )
Pharmacy Billing, Private Insurance, Medicaid, and
Medicare-D.
RX30 and RESCOT Software. ICD-9 Code DME Billing
Collections and Customer Service. Post payments, Refunds
Insurance Confirmations and submitting.
Help Desk/ AS400 Operations
Professional Business Services
From: 8/1995
Lincoln, NE
TO: 12/2002
Responsible for monitoring system functions on all AS400
Computers.
Responsible for the maintenance of all AS400 Computers.
Customer service/ Communicated daily with (15) AS400
clients.
Maintained and updated computer operation procedures.
Job focused daily on generating reports for Health
Insurance,
Patients Accounts and Accounting.
Computer Operator
Fleming Companies Inc.
From: 11/1980
Closed
TO: 8/1995
Responsible for generating daily computer jobs and reports
.
Enter needed data to generate reports. Monitor system
fuctions.
IBM Mainframes. DOS/VSE, VTAM, CICS and Tape Management.
Operator for the Installation of a New IBM Computer
System.
Customer Service.
References Denis Jensen
Abby Gaudette
Manager, Support Services
Experian/Cheetahmail
29 Broadway, 6th Floor
New York, NY 10006
Letter of Recommendation
Telephone # 212-***-****
Peggy Jensen
Manager, Human Resource
Heartland/National Pharmacy
11024 Q Street
Omaha, NE 68137
Telephone # 800-***-**** Ext 3051
Darla Atkinson
Employment Counselor
Nebraska Vocational Rehabilitation
3901 N 27th Street, Ste 6
Lincoln, NE 68521
Telephone # 402-***-****
Gerry Friberg
Manager Client Services
Professional Business Services
Letter of Recommendation
Contact this candidate