Manager Vice President

Richard Majors

********@*****.***

*** ********** **** **** -201-***-****

Ridgewood, New Jersey 07450 Cell - 201-306-

4999

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Senior Executive, Marketing and Sales Information

Consumer Products/Healthcare or B2B Services

Extensive senior leadership experience in B2B customer service with

expertise in leading small and large sales, service and delivery teams to

drive client retention and loyalty. Proven ability to manage P&L by

consistently increasing revenue and profit margins while negotiating long

term client commitments. Comprehensive experience in leveraging technology

and off shoring to improve operational efficiencies. "Insider" who can

create value by optimizing service provider performance, ROI, delivery and

pricing for CPG firms.

PROFESSIONAL EXPERIENCE

INFORMATION RESOURCES, INC. (IRI) 1986-2009

Global provider of market insights, solutions and services to the CPG,

Healthcare and retail industries.

Consistently promoted from senior level Business Development roles to 2

EVP roles - one overseeing 50% of the US business and one creating a new

Client Retention and Loyalty function. Instrumental in growing business

and increasing profitability over a 20 year tenure and through 7

different management teams through new sales, improved client services,

process improvements, more profitable contracts, technology and off

shoring initiatives.

Executive Vice President, Client Retention and Loyalty - Fairfield, New

Jersey (2000-2009)

Reported to President. Chosen to develop and implement program to improve

client retention and loyalty. The new corporate function addressed gaps in

client needs and satisfaction, created renewal strategies, developed and

presented complex cross functional proposals leading to higher revenue and

margins, and negotiated final contracts.

. Retention rate improved from 68% in 1999 to over 90% in 2003. From

2001 through 2009, absolute dollar margins improved in all but 1 year

and revenue in all but 2 years. Average contract term improved from

3.3 years to 4.7 years.

. New Client Service processes and engagement model led to significantly

improved satisfaction and loyalty levels as measured by Prevision in

2001 and CMS in 2003 and 2004.

. Awarded the coveted IRI Presidents award in 2006 (the highest award

given to any senior manager globally) for delivering contract renewals

in excess of $1 billion over 3 years with a 96% retention rate

Executive Vice President, Eastern Area Manager - Fairfield, New Jersey

(1995-1999)

Reported to President. Promoted to one of two Area Manager positions

overseeing the entire Eastern half of the U.S. and responsible for $190

million. Led 500+ person staff to deliver data, client service and

advanced analytics to over 300 clients across 6 offices

. Continued Client wins included Phillip Morris, Novartis, Wyeth, Brown

and Williamson

. Revenue and margin goals were exceeded in 18 of 20 quarters

. Employee attrition was the lowest within all company functions at just

under 15%

. Manager satisfaction levels were the highest in the organization with

no turnover at the senior level

. Development of direct management staff resulted in promotions of two

senior managers to C'level positions - President of Client

Solutions and Functional head of Database Delivery

. Awarded IRI Leadership Award in 1999 for highest and most consistent

revenue and margin achievement

Richard Majors ********@*****.***

Executive Vice President, Region Manager - Fairfield, New Jersey (1992-

1995)

Reported to President, Client Service. Promoted to one of six Regional

Manager positions, responsible for over $75 million and managing a staff of

120 client service professionals across 3 offices

. Delivered the highest regional growth in all 4 years, averaging 18%

per year

. Accounted for the highest profit across any other region. 23% of

revenue and over 40% of profit

. New clients included all divisions of J&J, Bayer, Novartis and Coty

. Highest client satisfaction and loyalty levels as evidenced by no

significant client losses

. Awarded IRI Outstanding Team Contribution Award in 1995 for

sustainable revenue growth and profitability

Senior Vice President, Client Service - Fairfield, New Jersey (1990-1992)

Reported to Executive Vice President, Eastern Region - Promoted to this

position as a result of successfully building the business and acquiring

new clients. Managed $30 million and 40 service professionals across 2

offices

. New clients included RJ Reynolds, Sara Lee, Campbell's, Reynolds

Metals, Alpo and others

. Best performing group in terms of salary to revenue ratio

(profitability), revenue growth and client satisfaction

Vice President, Business Development and Client Service - Fairfield, New

Jersey (1986-1990)

Reported to Senior Vice President, Client Service - Joined IRI to develop

and introduce InfoScan, a premier tracking and analysis scan based service.

Managed 10 people in 1 office

. Successfully sold in Nabisco and Mars within two months of joining IRI

based on satisfaction levels of previous personal experience

. Additional clients included J&J, McNeil, Kayser Roth, and others

A.C. NIELSEN COMPANY 1973-1986

Largest Global Market and Media Research Company in the World

Vice President, Client Service - Hackensack, New Jersey (1983-1986)

Reported to Region Manager.

. Historically the quickest executive to be promoted to Vice President

in client service

. Youngest executive ever to lead and manage two major accounts -

Nabisco and J&J

Account Associate and Account Director - Hackensack, New Jersey (1977-1983)

Field Representative - Eastern Area (1973-1977)

EDUCATION

Bachelor of Business Administration

Ohio University (1973)

Graduated Cum Laude

CURRENT ACTIVITIES AND INTERESTS

Soccer - Ridgewood High School Soccer Board Vice President

Soccer coach for Ridgewood Township Recreation Group

Ridgewood Scholarship and Charity Theatre - High School Jamboree and

Elementary School Dadsnight

Ridgewood High School Band Parents Association

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