Manager Customer

Mark H. Yamauchi

**** ******** ***. ****: 909-***-**** Cell: 909-***-****

Rancho Cucamonga, CA 91730 Email: *************@*******.***

Objective: Seeking a local delivery driver position where my extensive experience and ability to execute

projects will be developed and utilized.

Qualification summary:

Dedicated, loyal, customer oriented person and highly motivated to succeed in any position. Strong

knowledge of practices and principles of employee supervision, including work assignment, planning,

review and training staff in work procedures. Wide knowledge of techniques, procedures, policies,

materials, equipment’s and supplies related to operation, construction, repair and maintenance of

equipment found in municipal setting. Uncommon time management and organizational skills with

attention to detail.

Professional Experience:

TURN AROUND COMMUNICATIONS April 2007-Present City of Industry, CA

Supervisor for Special Projects, Supervisor of installations, Assistant to Construction Dept., Cable

Installer

•Supervise and assist with goals for achieving desired production with quality.

•Ensure all staff members are trained in maintenance activities and follow proper company policies and

procedures in accordance with standard operating procedures.

•Determine schedules and workloads and supervised maintenance staff.

•Plan and schedule various activities related to service and production.

•Educating customers on how to properly operate the equipment/services installed.

•Maintain company vehicle/assigned equipment according to company policies.

•Make frequent field visits and assure all equipment are functioning properly and measures are being

taken to correct any deficiencies.

FINANCIAL CONSULTING & TRADING May 2005-April 2007 Century City, CA

Manager of Technical Operations

•Managed and trained new employees on technical and customer support.

•Maintained and submitted inventory and finance reports in a timely manner.

•Responsible for hiring of new subcontractors to repair inoperable machines.

•Created purchase orders for new customers as well as established accounts.

•Ensured all pertinent information for site updates properly documented in log book.

•Dispatched armored vehicles to site locations for fund replenishment.

•Provided technical support for automated teller machines (ATM) throughout U.S.

CLEAR CHANNEL/LAN INTERNATIONAL August 2000-May 2005 Aliso Viejo, CA

Software Support Analyst

•Supported traffic & billing needs and requirements of radio and cable customers.

•Troubleshoot and resolve customer complaints with technical problems of system.

•Followed up on all network related issues to ensure customer satisfaction.

•Managed accounts receivable, invoicing, and reports of customer related issues.

•Responsible for submission of knowledge base articles and FAQs for publishing.

•Write and maintain queries using SQL to troubleshoot and solve database issues.

•Operate, maintain and repair all components of system in/around assigned area of responsibility.

REFERENCES: Available upon request

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