Customer Service Health Insurance

JENNIFER OLSEN

**** ***** *** **** • Sandy, UT **070 • 801-***-****

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OBJECTIVE

Seeking a position as a medical biller and coder with responsibilities that will utilize my education in

ICD-9, CPT, HCPCS, as well as my leadership and my world class service to patients

EDUCATION

Fortis College Salt Lake City, UT 09/23/2010

Medical Insurance Billing ℓ Coding Career Diploma

GPA 3.63

Dean’s List, Honor Roll

Benefits bundling charge capture, coinsurance, claims, co-payment, cost sharing, covered expens e, deductible, eligibility criteri a/eligible payment amount, fee schedule. billing: Health Insurance Portability and Accountability Act, internal control number, medical necessity, network, pre-authorization, premium, prospective payment system, revenue code, submitter ID supplemental plans indemnity plans managed care plans (HMO, PPO, POS and EPO) comprehend medical data locate corresponding codes cardiovascular, digestive, endocrine, and lymphatic, musculoskelet al, nervous, male and female genital/ reproductive, respiratory, skeletal and urinary medical documents to assign codes, maintain records identify data needed to submit and process claims Medical terminology concerns inform ation regarding a patient's condition/diagnosis, medication, symptoms and services rendered Insurance terminology language pert aining to policies, reimbursement procedures, coverage

SKILLS PROFILE

Claims submission, A/R, bookkeeping

Reimbursement methodologies

Practice Management Systems

Electronic health records

Patient confidentiality

Medical terminology

Proficient in Word and Excel, type 55 WPM, 10-key

EXPERIENCE

RASTAR Salt Lake City, UT 2009-current

Machine Operator

Collated and assembled printing projects

Operated machines that bind and case in photo books

Package and shipping pick check for orders

BCT West Valley City, UT 2007-2008

Data Entry

Added customer business cards designs into computer program

Proof read finished templates

Printed negatives for pressman

CERIDIAN Salt Lake City, UT 2006-2007

Customer Service Rep

•

Answered inbound calls regarding eligibility/enrollment for health insurance

Daily interactions with health insurance carriers regarding updates & changes in customer

status

Researched and problem solved concerns of customers and completed call backs and follow-

ups

ACTIVITIES

Member of American Association of Professional Coders, Salt Lake City Chapter

Volunteer for Utah Food Bank

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