Customer Service Manager

**** **** ******, #* ( fresno, Ca ( *****

559-***-**** ( **********@*******.***

vergina lowe

OBJECTIVE

To obtain a full time administrative/reception position where I can use my

computer and clerical skills.

PROFESSIONAL SKILLS

. . Filing . Payment

Microsoft Office Transaction

. . Typing . Business Math

Microsoft Windows (60+ wpm)

. Epitome . Office . Self Motivator

PMS Procedures

. . Telephone . Operate Office

Internet Skills Equipment

. . Scheduling . Customer

WordPerfect Events Service Skills

5.1/6.1

EDUCATION

Administrative Office /

Business Administrative

Heald Business College,

Fresno, Ca, Completion Date: 04/2000

G.P.A. 3.7; Attendance

98%

EMPLOYMENT SKILLS

. Developed ability to work in a fast-paced atmosphere

. Excellent customer-relation background

. Diplomatically resolved customer complaints on as-

needed basis

. Ability to take accurate phone message and deliver

message properly

. Ability to follow instructions well and make

decisions with no supervision

. Good filing and organizational skills

. Sustain responsibility to reach deportment monthly

budget

. Scheduled wedding, meeting, political and various

types of event

EMPLOYMENT HISTORY

Catering Coordinator, Reservation & Bell

Person 2005-2010

Piccadilly Inn Hotels; Fresno, Ca

. Coordinate events a week in advance

. Responsible for collecting payment 5 days prior to

guest event

. Was employee of the month August of 2007 & 2009

. Corresponding regularly with clients to coordinate

their upcoming events

. Assisting catering manager as needed

. Customer service

. Check guest in and out of hotel

. Answering incoming reservation phone line

. Handling cash and credit card transaction

. Ensuring customer satisfaction

. Driving guest to and from the hotel

. Greeting customers with a smile

. Maintain shuttle van appearance

. Delivered in house mail to sister properties

Direct Care

Staff

2003-2005

Valley Care Residential; Fresno, Ca

. Assisted clients with every day living

. Administered medication

. Prepared meals (breakfast, lunch &/or dinner)

. Maintained a healthy living environment

REFERENCE UPON REQUEST

Contact this candidate