Customer Service Sales
Resume:
Bernelle Gaddy
Indian Trail, NC 28079
*******@*******.***
OBJECTIVE: To obtain a challenging and rewarding position within a solid
progressive staff setting that best utilizes my experience and training
with the opportunity for advancement and professional development.
Professional Experience:
Customer Service Supervisor
May 2004-Present Whispering Pines Sportswear
Pageland, SC
Supervise fax & phone order customer service department (5-6 people).
Screen, select, hire, &train staff to ensure goals of department are met or
exceeded. Manage seasonal changes in workflow, internet and catalog deals,
and processing. Ensure fax and phone orders are processed within required
time limits. Maintain records of representatives? productivity, customer
service
skills, and provide feedback to staff on performance. Answered escalated
supervisor calls. Report to management department goals, objectives, and
progress on a monthly basis.
Retention Specialist
April 1999 - August 2003 Sprint PCS
Charlotte, NC
Handled large volume of telephone inquires from customers, resolved
escalated customer care issues regarding detailed billing, Retained
customer from going to competitors by negotiating, evaluated customers
current service plans to insure optimum satisfaction, performed
troubleshooting steps with handsets, sales of new phone features, perform
special assignments
Customer Service Specialist II
May 1997-April 1999 PNC Bank Charlotte, NC
Investigated billing errors and Cardholder disputes, conducted cardholder
counseling interviews, serviced customer's account inquiries, provided
floor support, performed daily duties in absences of Team Lead, assisted in
training of new hires
EDUCATION:
Central Piedmont Community College US-NC-Charlotte
Some College Coursework Completed
ADDITIONAL INFORMATION: Excellent written and verbal communication
skills...Self motivated and works with minimum supervision...Aptitude for
learning information quickly...Detailed oriented
Contact this candidate