Manager Project
Resume:
Esther Diesendruck **** Greenbrook Dr., Danville,
CA 94526
*****************@*****.***
www.linkedin.com/in/estherdies
endruck
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Summary
IT Manager with extensive experience in all phases of Software Development
Life Cycle focused on gap analysis, business requirements and process
enhancement. Core strengthts are:
Requirements Project and Process Bi-lingual
Analysis Management English/Portuguese
Team Management Test Management Vendor Management
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Professional Experience
Manager at Dura Art Stone, Montain View, CA (current)
2010
. Optimize purchasing procedures between U.S. Headquarters and Mexican and
U.S. based vendors.
. Manage Order Entry, Procurement, Shipping and Logistics for pre-cast
manufacturing company.
. Manage monthly budgets for Mexico manufacturing plant and U.S. based
Sales and Marketing.
Volunteer Manager at Solar System Implementation for Non-Profit
. Organized documentation and assisted with selection of vendor for solar
system implementation.
Accenture, San Ramon, CA
2009
Off-Shore Testing Team Lead
. Managed new End to End Testing process leveraging teams in India and
U.S..
. Concluded project with zero defects within 2 weeks of compressed testing
time.
. Created user test cases, conducted step by step testing procedure with
India-based testers, coordinated data creation and data flow across 4
software vendors and produced daily metrics reports to upper management.
On-shore Requirements Team Lead
. Managed outsourcing of Requirements Analysis Team and ensured original
project timelines were met for over 10 projects in spite of a 30% staff
reduction.
. Allocated resouces, distributed work, mentored team members, produced
estimates and metrics, enforced standardization.
. Created requirements for ordering, provisioning and billing of Internet
products per scope within project timelines.
AT&T, San Ramon, CA
2004 - 2009
Sr. Technical Team Lead - Requirements for Internet Business
. Managed team of up to 16 Requirements Analysts across U.S. including
contractors.
. Supported new and enhancing initiatives for Peoplesoft and Oracle based
projects - including on-line and batch processes, interfaces, data
warehouse reporting - varying in size from 200 to 5,000 hours total per
release.
. Contributed to and implemented new Software Development Life Cycle
standards, which allowed for uniform documentation and effective review
to detect gaps.
. Established release contents with PMO to improve project prioritization,
enhanced release package contents to eliminate functional gaps on
implementation.
SBC Long Distance, Pleasanton, CA
1999 - 2004
Project Manager for Network Provisioning and Billing Systems
. Conducted due diligence to ensure projects' goals and deliverables were
complete and concise, ensured best use of resources, promoted gap
analysis and gap closure.
. Managed End to End implementation of cross-functional projects for U.S.
wide launch of Long Distance telecommunication services, per timeline.
. Partnered with Nortel and Alcatel network engineers, Telegence/Amdocs
software developers and testers, database administrators and business
clients to deliver projects on time within budget.
Requirements Analyst for Network Provisioning and Billing Systems
. Created system requirements and interface agreements for cross department
projects on time.
. Contributed to design and testing deliverables, eliminated gaps and
defects.
. Enhanced user understanding of projects and processes, produced process
diagrams utilizing VISIO.
Pacific Bell Wireless, Pleasanton, CA
1998 - 1999
Network Interface Manager
. Coordinated integration of hardware and software upgrades of third party
vendors (Ericsson, HP, Comptel, LHS, Telegence) supporting provisioning
and billing applications in the Wireless GSM environment, per project
implementation timeline.
. Created functional requirements for Wireless billing software (LHS), on
time.
Pacific Bell Human Resources, San Ramon, CA
1997 - 1998
Quality Control Manager
. Coordinated integration testing of hardware and software of SAP-HR and
Oracle Financials applications.
. Modeled tools to support Software and Functional Unit Test activities.
. Established direction and strategy for Integration Testing.
Other roles include:
. Video Network Monitoring Manager: Tested and implemented Network
Monitoring implementation of broadband network, created and conducted
conversion schedule, partnered with engineers (AT&T Central Office, HP,
Cabletron, Scientific Atlanta), wrote and conducted tutorials.
. C.O. Network Monitoring System Administrator of Fault Tolerant system:
Planned and implemented mini-computer hardware and software upgrades,
installed and maintained local network and workstations at 6 client sites
in California, kept downtime to Service Level Agreement specifications.
. System Analyst: Wrote and maintained third party software.
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Education
M.S. Telecommunications System Management, Southern Methodist University,
Plano, TX
B.S. Civil Engineering, Polytechnic School, University of Sao Paulo, Sao
Paulo, Brazil
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Computer skills: MS Office, Visio, MS Project, Livemeeting, Vantive
Dual Citizen: Brazil/U.S.
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