Customer Service Management

Keaira Chapman

**** ******, *** ***, **. Louis, MO 63112

**************@*****.***

314-***-****

Education

Harris Stowe State University, St. Louis, MO

Bachelor of Science: Business Administration

Minor: Marketing

Expected Graduation Date: August 2011

Objective

Seeking business internship or part time learning experience in the area of marketing and management

Experience

Fresh Ideas, Food Service Management (St. Louis, MO) December 2007 Present

Fresh Ideas brings creativity, culinary delight and a positive environment to your employees. Our staff presents

delicious food that concentrates on texture, style and taste while providing cost effective solutions for your

business. Fresh Ideas will meet your organizational needs of convenience, value and great food.

Key Responsibilities

Food Service Associate

Customer Service

• Provide outstanding customer service

• Handle customer refunds, when necessary

• Operate point of sale cash register; calculate total cost of items and accept payment in cash, on meal

cards, or on charge cards

Food Preparation

• Assist in the preparation of foods such as meats, vegetables, baked goods and desserts.

• Prepare food to include beverages, salads, dressings, sandwiches, and cold plates.

• Prepare portioned and fast foods on grill, in broiler, or in deep fat fryer as appropriate.

• Operate food production equipment to include slickers, choppers, dicers, mixers, vertical cutters,

vegetable, bakery, and meat processing equipment.

Accomplishment: Volunteered to lead the “Feed the City” effort sponsored by Fresh Ideas. Provided catered food

to homeless around holidays. Successful event.

Computer Skills

Proficient with Microsoft Word, Excel, and PowerPoint, and Web Design, Various Software Applications

Key Competencies

Creative/Innovative Self Motivated Accountable Integrity

Communication Collaboration Customer Service Problem Solver

Major Emphasis and Classes

Retail Management Principles Marketing Marketing Management Consumer Behavior

Business Administration International Marketing Financial Accounting Diversity /Business Ethics

Contact this candidate