Customer Service Manager
Resume:
Brenis D. Gray
P.O. Box ** • Stockton, Alabama, *6579
*******@*******.***
Objective
Seeking a position with a team that collectively embraces and advances the initiatives of
leadership, customer service excellence and operational efficiency
Summary
B.S. in Health Information Management from the University of Alabama at Birmingham (May
2010)
Relevant Skills
• As a recent graduate I have learned the skills in processing involving both computer hardware
and software that deals with the storage, retrieval, sharing, and use of health care information,
data, and knowledge for communication and decision making.
• I have great communication and customer service skills. I am dedicated with the ability to work in
a fast paced environment, have ability to show leadership and organization skills.
• I have the ability and knowledge of computers using Microsoft Word, Excel, Power point, Adobe,
Windows XP professional and Internet search.
Employment History
Student Internship January 2010 to March 2010
North Baldwin Infirmary – Medical Records
1815 Hand Avenue
Bay Minette, Al 36507
As a student at the University of Alabama at Birmingham I worked a 40 hour work week for
North Baldwin Infirmary medical records department in Bay Minette, Alabama. My duties and
accomplishments as a student intern at the North Baldwin Infirmary medical records department
consist of: QA verification analysis charts, Chart assembly, terminal digit filing, mentoring high
school students, performed PI screening for the Medical Records Committee chart review, and
developed a scanning procedure for the scanning process. I also used my skills and knowledge to
help with the training of the new electronic health record system.
Radio shack January 2009 to January 2010
116 Green springs Hwy
Birmingham, Al 35209
Sales Associate- greet customers in a welcoming manner, determine their needs and
make suggestion to better accomplish the needs of a customer, answer multi-phone line, worked
cash register. Sales experience with Sprint, AT&T, and T-mobile.
Team Leader – performed the same activities as the sale associate plus opening and
closing activities of the store and if manager is not available I was in charge.
*Received a “Performance Award” for exceeding all performance expectations in October
2009 through December 2009 at Radio shack. *
Friedman’s Jeweler December 2007 to January 2008
720 Mcmeans Ave
Bay Minette, Al 36507
Sale Associate- helped customers by answering questions about products and serving
their needs, suggests information about other product, open and maintains customer account by
recording account information; contribute to a team by accomplishing results as needed.
Ruby Tuesday May 2004 to August 2006
806 Mcmeans Ave
Bay Minette, Al 36507
Hostess- answer multi-phone line; observe cash register; greet guest and assign tables as
quickly as possible, without overloading a section at a time; was aware of serve being giving and
take initiative to correct any problems; report an unsatisfactory serve to manager on duty; took
reservations as requested; checked opening and closing duty of servers.
Server/carryout- serve meals to patron in dining establishment by performing the following
duties: present menus, answer questions, make suggestions on food and serve, write order on
check or memorize it, rely order to kitchen and serve courses from kitchen and serves bar,
observe diner to respond to any additional request and determine when meal has been
completed, total bill and take payment, clear and reset table at conclusion of each course.
Education and Training
• B.S. Health Information Management, The University Of Alabama at Birmingham,
Birmingham, Alabama August 2006- May 2010
• Patient Care Tech, Healthcare Academy, Birmingham, Alabama October 2007- December
2007
• A.S. Pre-Nursing, Faulkner State Community College, Bay Minette, Alabama August 2004
– August 2006
• Standard Diploma, Baldwin County High School, Bay Minette, Alabama May 2004
References
• James Ray Turner Jr., 5585 Reams Drive, Mobile Al. 251/342-2398
• Linda Jones, P.O. Box 414, Stockton, Al. 251/937-4527
• Kailyn Allen, 136 Pinhook Drive, Jackson, Al. 251/769-1755
• Willena Evans, P.O. Box 482, Stockton, Al. 251/937-8253
Contact this candidate