Customer Service Training

KATRINA VC FLORES

*** ****** **.

#* ******** **** ** *****

Contact numbers: 650-***-****

Job objective: To develop a career in an industry where I can further enhance my

administrative and management skills.

Education: Bachelor of Arts (2000)

Major in Interdisciplinary Studies

Psychology and Communication Arts Cluster

Ateneo De Manila University

Work Experience: March 2007 – Present

Mark Joyner Inc.

- customer/ technical support

May 2004 – January 2006

Poveda Learning Centre

- First Year High School English Teacher

- Drama Club Moderator

September 2000 – December 2003

Citibank

Citiphone Officer

- customer service representative in Citibank

- Universalist – have been trained to handle different queries and

concerns pertaining to Philippine bank, Philippine and Guam credit

card matters.

- Trained and worked as a contact center sales officer from July 2002 –

March 2003.

Seminars Attended:

Digital Teaching Seminar (June 2005)

Objections Handling Training (June 2003)

Guthrie Jensen Problem Solving and Decision Making Seminar (June

2003)

Guam Cards Competence Training (March 2003)

Mini – stress Management Seminar (March 2003)

Bonds Training (October 2002)

Contact Center Sales Training Siebel (July 2002)

Support Training (April 2002)

Bank Competence Training (December 2001 – Feb. 2002)

O and T Cross Functional Learning Session (April 23 – 27 2001)

Cards Competence Training (Sept 2000)

Skills/Talents: I can write and speak basic Spanish. I am fluent in English and Filipino. I

am computer literate in various softwares such as MS Office, Excel,

PowerPoint, and the internet. Some of my skills include writing, baking

and cooking.

Contact this candidate