Loss Prevention Sales
Resume:
RONALD AVILA
Duarte, California 91010
**********@***.***
OBJECTIVE
To obtain a permanent position where my skills, education, and prior work
experience will become a valuable part of your Company's growth and
success.
EXPERIENCE
Neiman Marcus Last Call, Orange, Ca.
LOSS PREVENTION INVESTIGATOR, August 2009 - Present
Prevent financial loss to the Company caused by theft, fraud, and
procedural errors / violations. Identify and apprehend persons who commit
theft and fraud, write accurate and detailed crime / incident reports,
preserve evidence, and develop working rapport with local law enforcement.
Testify in criminal and civil court actions. Conduct internal and external
investigations utilizing digital CCTV (Intellex), computer programs, and
exception reports. Validate Company requirements for merchandise
protection. Educate sales staff in areas of loss prevention and dishonest
activity recognition. Audit cashier, customer service, and cash office
activities. Respond to after hours alarm activations, and responsible for
being a "key holder" to open and close the store. Encourage participation
by staff in loss prevention activities and reward them for incidents of
prevented losses.
Respond to asset protection concerns of all associates and focus on store
specific business objectives while ensuring key asset protection
responsibilities are fulfilled. Assist with store computer network support.
The Home Depot, Anaheim, Ca.
ASSET PROTECTION SPECIALIST, January 2008 - August 2009
Prevent financial loss caused by theft and fraud, and supporting safety and
environmental program compliance. Drive execution of the Company's internal
and external theft and fraud strategy. Drive execution of store safety
programs and validate compliance with company standards and policies.
Validate environmental compliance to company standards. Identify incidents
of theft and fraud, reviewing CCTV and exception reports, monitoring the
store's EAS and driving a "shrink elimination" culture in the store.
Identify and process customers and suppliers who commit theft and fraud.
Maximize merchandise recoveries. Prepare accurate and detailed case reports
documenting apprehensions and recoveries, preserving evidence, interacting
with law enforcement and testifying in criminal and civil court actions.
Report any hazardous or unsafe condition to management and minimize risk of
injury to oneself, other associates, vendors, customers, and the Company.
Respond to asset protection concerns of all associates and focus on store
specific business objectives while ensuring key asset protection
responsibilities are fulfilled.
Mitsubishi Electric, Inc., Cypress, California
ELEVATOR CONSTRUCTOR APPRENTICE, January 2007 - July 2007
Learned and assisted with the construction of hydraulic elevators. Utilized
various hand and power tools in doing so. Read engineering layout drawings
and received forklift driver training.
Hermes of Paris, Inc., Beverly Hills, California
LOSS PREVENTION SUPERVISOR, October 2004 - January 2007
Supervised one to eight in-house and contract loss prevention agents.
Verified and tracked outgoing / incoming merchandise consignments.
Performed Loss Prevention Department staff scheduling. Interacted with
members of store management to reach common store goals. Identified and
monitored areas of possible loss to the Corporation; as well as prevented
such loss and other law violations. Conducted criminal and non-criminal
investigations; as well as performed shipping, sales transactions, sales
register controls, and other audits. Wrote and maintained detailed activity
logs, crime reports, and non-criminal reports. Monitored CCTV video
equipment. Opened and closed the store; which includes being a "key holder"
and arming and disarming the
store burglar / security alarm system. Assisted with the coordination and
oversight of the maintenance, repair, and renovation of multiple areas of
the store (i.e. air conditioning, plumbing, elevators, electrical work,
room construction, etc.). Supervised the store's Shipping Department, as
well as performed actual shipping / receiving duties utilizing Fed Ex Ship
Manager computer program. Assisted with sales floor supervision.
Prada USA, Inc., Beverly Hills, California
ASSISTANT LOSS PREVENTION MANAGER, June 2003 - October 2004
Assisted with the supervision of four to six in-house and contract Loss
Prevention Associates. Verified and tracked outgoing / incoming merchandise
consignments. Entrusted as a "key holder" and given an alarm code to open
and close the store. Responsible for Loss Prevention department scheduling
and payroll. Trained new Loss Prevention Associates. Utilized POSIMS (Point
Of Sale Inventory Management System) on a daily basis. Interacted with
store management to reach common store goals. Identified and monitored
areas of possible loss to the Corporation; as well as prevented such loss
and other law violations. Conducted criminal and non-criminal
investigations; as well as performed inventory cycle counts, shipping
audits, sales transaction audits, and sales register audits. Wrote and
maintained detailed activity logs, crime reports, and non-criminal reports.
Monitored CCTV and digital video equipment. Assisted with store computer
network support.
Team One Security Services, Santa Fe Springs, California
LEAD LOSS PREVENTION AGENT, June 1998 - June 2004
Identified and monitored areas of possible loss for client businesses; as
well as prevented such loss and other law violations. Conducted criminal
and non-criminal investigations; as well as performed shipping and sales
transaction audits. Wrote and maintained detailed activity logs, crime
reports, and non-criminal reports. Verified incoming / outgoing merchandise
consignments. Trained and supervised newly hired or assigned agents.
Assignments included Gucci America Retail Store, Fendi Retail Store, and
Tiffany & Company Retail Stores in Beverly Hills and at the South Coast
Plaza.
Los Angeles County Sheriff Department
DEPUTY SHERIFF, August 1988 - June 1998
Answered "calls for service" from the public. Identified and investigated
criminal and non-criminal incidents. Identified and arrested law violators.
Wrote detailed criminal and non-criminal reports. Collected and stored
evidence. Testified in Municipal and Superior Courts. Assisted the public
any way possible. Trained and supervised newly hired Deputies and Community
Service Officers.
LICENSES / PERMITS AND SKILLS
o Completed Wicklander-Zulawski Advanced Interviewing & Interrogation
Techniques Course
o State of California Private Investigator's License
o Experienced with Microsoft Windows 95, 98, ME, 2000, XP, and Vista
operating systems
o Experienced with Microsoft Word & Excel applications
o Type 30 words per minute
EDUCATION
Software Education of America Microsoft Certified
Professional (MCP)
Brea, California July 2002
Software Education of America A+ Certified Computer
Technician
Brea, California June 2002
Software Education of America Attended A+ and MCSE
Courses
Brea, California 2001 / 2002
REFERENCES
Personal and professional references available upon request.
Contact this candidate