Quality Assurance Control

Veronica Ragsdale *******@***.***

*** ********* ****** ( Durham, NC 27703 ( 919-***-**** -919-***-****

QUALIFICATIONS

. Microsoft Word, PowerPoint, Excel, Access

. Research and Shepardizing

. Basic Account and Data Management

. Inventory Control

. Clean Room and GMP

. Personnel Support and Supervision

. Conflict Resolution (Mediation and Agreement

(Writing)

. Testing Repair and Troubleshooting Product

FUNCTIONAL EXPERIENCe

Legal Training

. Ability to perform legal research and Shepardize

. Knowledge of rule of civil procedures and local rules of court

. Knowledge of accounting procedures (receive, post, balance, payout,

adjust)

. Ability to understand and analyze legal issues

. Meet with client and attorney at initial meeting

. Ability to read and understand legal descriptions and contracts

. Researched, retrieved and presented information in report and brief

form

Operation Management

. Ensure products and services are produced, inspected and rolled out

with accuracy and efficacy

. Trained new hires and existing personnel on policy/protocol concerning

products and services

. Understood, enacted and supported policies and protocols

. Ensured physical site and equipment remained operational

. Managed data through collection, statistical control report generation

and processing

. Assisted with compliance, auditing, research and quality assurance

Office Administration and Support

. Utilized computerized information retrieval systems and research

systems

. Provided proofreading services to ensure written material remained

accurate

. Worked with clients and partners to gather and disseminate information

in correspondence and memo format

. Managed calendar to allow for internal and external scheduling

. Monitored inventory and ensured accurate accounting of products

. Participated in Personnel Disciplinary Committee to resolve staff

disputes, enact solutions, and impose sanctions

. Kept daily logs, produced daily reports, and accounted for daily,

weekly and quarterly performance goals

. Worked with clients to diffuse stressful and sensitive situations and

create solutions

. Performed general clerical tasks including filing, typing, answering

phones, scheduling appointments

PROFESSIONAL CHRONOLOGY

Process Technician, QC Inspector, Amkor/Unitive (Morrisville, NC) - 2004-

2008

Paralegal Intern, The Child Advocacy Commission (Durham, NC) - 2001-

2004

Maintenance Tech, QC Inspector, Associate II, Solectron Industries

(Creedmoor, NC) - 2000-2001

Quality Control Inspector, Associate II, Test Tech, Repair Oper. Nortel

Networks (RTP, NC) - 1984-2000

education

> Durham Technical Community College, 2004 (Cum Laude)

> Associate of Science, Paralegal Technology

> Certificate, Business Law

> Certificate, Law Office Management

Professional Affiliation

> Gamma Beta Phi (President, 2003-2004)

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