Giorgio Tsiagalis

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* ******* ******, ******, ** 60115

abk8wl@r.postjobfree.com

815-***-****

Objective

Seeking a desktop hardware technician/network support administrator

position in the Information Systems industry.

Education

DeVry University, Addison, IL

Associate of Applied Science in Network Systems Administration

June 2010

3.4/4.0 GPA

Skills

Assets:

. Strong academic background in IT, including full A+ and CCNA

certification preparation - Cisco LAN/WAN

. Years of hands-on experience configuring, maintaining and

repairing desktops, laptops and mobile devices

. Years of experience installing and configuring operating systems

and performing data backup and migration

. Recognized for technical troubleshooting skills and technical

knowledge

. Experience revising and documenting technical procedures

. Able to quickly learn new technologies

. Enjoy problem solving and assisting others with technical

problems

. Extensive customer service experience

. Productive working with a team as well as alone

. Available for relocation and travel, and to work nights and

weekends

Software:

. Windows background: 95, 98, XP, Vista, 7, Server 2003, Server

2008

. UNIX/Linux background: Red Hat Fedora, Ubuntu, Knoppix

. Mobile device background: Google Android, Palm WebOS, RIM

BlackBerry, Windows Mobile

. Proficient in Microsoft Word, Excel and PowerPoint

. Experienced in PeopleSoft and Microsoft Access

. Some experience with scripting and database administration in

UNIX/Linux and Windows environments

. Some programming experience with C++, Java and HTML

Relevant Experience

Freelance/Volunteer Technical Support

2000 - Current

. Provide desktop and laptop troubleshooting, repair and

maintenance

. Provide smart phone and mobile device troubleshooting

. Support family, friends and colleagues with computer and phone

issues

Employment

Sycamore Parkway Restaurant, Sycamore, IL

2003 - Current

Host/Assistant Manager

. Acquire great customer service and social skills

. Supervise the staff on the floor

. Solve customer complaints to maintain an overall level of

satisfaction

Northern Illinois University Foundation, DeKalb, IL

2006 - 2008

Development Accounting Student Employee

. Developed Microsoft Excel spreadsheets for state-certified

accountants

. Revised computer procedures and documented any changes or

new procedures

. Recorded accounting transactions via PeopleSoft for a state-

run, non-for-profit office

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