Customer Service Manager

Marquitta L. Oliver

*** ***** *****

Evans, GA **809

(Cell) 706-***-****

E-mail: abk8ug@r.postjobfree.com

Objective

To obtain a position with opportunities for advancement and growth based on experience and job

performance.

Highlights of Qualifications

Detail oriented person with the ability to work independently or as part of a team to complete tasks on

schedule.

Excellent oral and written communications skills which are utilized to effectively communicate with

employees, customers and managers in a clear straightforward and professional manner.

Exercise independent judgment, decision-making abilities and high level of confidentiality.

Experience

Retail Sales Representative

11/2010-Present, T-Mobile USA

Responsibilities include: Meeting and exceeding goals individually and collectively on a monthly basis,

working with customers on the management of their accounts and equipment, troubleshooting equipment,

advising customers on the best products and services to suit their needs

Customer Service Representative

04/07/08-11/2010, T-Mobile USA

Responsibilities include: Providing world class customer service, assisting customers with billing inquires,

equipment inquires, troubleshooting and orders, provide general information regarding accounts and

service, assist customers in choosing products and services that will meet their needs and working

independently as well as within a team to meet and exceed the collective and individual goals

Store Manager

04/04/2007-04/04/08, Sunglass Hut, Augusta, GA

Responsibilities included: meeting and exceeding the sales goals of the store, daily paperwork, balancing

the cash drawer, making deposits, staffing the store, coaching associates, weekly scheduling, working

independently to sell attractive and functional eyewear.

Eyewear Consultant

06/10/2006-04/04/2007, Lenscrafters/Sunglass Hut, Augusta, GA

Responsibilities included: selling designer eyewear, assisting customers in choosing eyewear and

eyewear accessories, taking optical measurements of the eyewear and of the customer to ensure an

excellent fit.

Shift Manager

10/2000-06/2006, McDonalds, Grovetown, GA

Responsibilities included: managing the production of food and overall appearance of the store, customer

service, balancing cash drawers, making deposits, responding to customer requests and complaints, act

as intermediary between employees and customers.

Education

01/2003-05/2005 Augusta State University, Augusta GA

Major-Sociology

References available upon request

Contact this candidate