Customer Service Representative

Bri n Clash

*** *** **., ***. *** ( ANNAPOLIS, MD 21403 ( 410-***-**** (

abk8ub@r.postjobfree.com

C

ustomer service centered, hard-working and quick adapting individual known

for accuracy, attention to detail and ability to time manage in a fast

paced environment. Professional experience spans 12 years of varying

experience in customer service, retail, call center operations, mortgage

and title industry operations. Highly skilled in computer operation and

administrative practices.

Key Skills

CALL CENTER OPERATIONS System Training

Escrow Distributions Administrative Skills

Vendor Relations Computer Program Operations

Spreadsheets & Departmental Data Staff Supervision Assistance

Tracking

Professional Experience

MEDASSURANT, INC. [MEDICAL INFORMATICS COMPANY] - BOWIE, MD

Clinical Communications Representative, 3/08 to Present

Engaging members for enrollment in a Disease Management Program; including

conducting a preliminary health assessment, providing health resource

information and acting as a liaison for clinical staff in the Clinical

Communications Department. Handling varying inbound call volume while

maintaining and exceeding outbound call quota. Providing members of client

healthcare programs with the highest level of customer service. In

addition to performing regular job duties also provides high-level

administrative support to department management by conducting research,

preparing statistical reports, handling information requests, and

performing clerical functions. Compiling daily executive reports and

organizing filing systems to maintain such data. Facilitating new hire

training and mentoring.

Key Results:

Consistently meets and exceeds call volume quotas set by department

management.

Assists in supervision and aid of department peers.

Facilitates system training sessions.

Maintains data tracking information for department projects.

skyline settlement services, llc. [Title Company] - Elkridge, MD

Disbursement Representative 2/07 to 10/07

Managed escrow accounts and monitored warehouse wire credits and debits of

such accounts. Prepared closing packages and HUD-1 statements for signing

at settlement. Prepared closing packages completed at settlement and

assured packages were ready for funding. Prepared and sent mortgages,

deeds, etc. for recordation with appropriate county clerk's office. Was in

direct contact with county tax offices and assured that borrower's tax

payments were up to date in accordance with each borrowers account. Created

and prepared final policy documents for completed and recorded mortgages.

Key Results:

Cut large volume of checks daily and disbursed to appropriate creditors and

borrowers.

Consistently and accurately sent ACH proceeds wires to borrowers.

Voided and re-cut escrow checks.

Handled the processing, distribution, and accuracy verification of borrower

county tax payments.

Royal settlement services, llc. [Title Company] - Elkridge, MD

Disbursement Representative 6/06 to 2/07

Managed escrow accounts and monitored warehouse wire credits and debits of

such accounts. Prepared closing packages and HUD-1 statements for signing

at settlement. Prepared closing packages completed at settlement and

assured packages were ready for funding. Prepared and sent mortgages,

deeds, etc. for recordation with appropriate county clerk's office.

Professional Experience (continued)

ROYAL SETTLEMENT SERVICES, INC. (CONTINUED)

Was in direct contact with county tax offices and assured that borrower's

tax payments were up to date in accordance with each borrowers account.

Key Results:

Cut large volume of checks daily and disbursed to appropriate creditors and

borrowers.

Consistently and accurately sent ACH proceeds wires to borrowers.

Voided and re-cut escrow checks.

Handled the processing, distribution, and accuracy verification of borrower

county tax payments.

Post Closing Representative 11/05 to 6/06

Prepared closing packages completed at settlement and assured packages were

ready for funding. Prepared and sent mortgages, deeds, etc. for recordation

with appropriate county clerk's office. Created and prepared final policy

documents

for completed and recorded mortgages.

Key Results:

Earned promotion following superior performance and demonstrated ability to

quickly learn and master complex concepts.

Castle Point mortgage [Mortgage Company] - Elkridge, MD

Title Representative 12/04 to 11/05

Ordered and reviewed abstracts from third party title companies. Requested

and obtained necessary documents needed to clear title reports. Acted as a

liaison between mortgage company and third party title companies.

Maintained working

relationships with Loan Processors.

Key Results:

Demonstrated the ability to fill in at a moment's notice, quickly mastering

new systems, processes and workflows.

For a period of four months acted as supervisor of Appraisals department

while maintaining workflow in Title department.

Managed a team of four while continuing to handle large volume workflow.

Repeatedly recognized for top performance through fast-track promotions and

selection for high-priority initiatives.

Appraisals Representative 9/04 to 12/04

Ordered and reviewed appraisals from third party appraisal vendors.

Requested necessary changes to appraisal reports and provided appropriate

support documents for such changes. Managed large volume of incoming

reports. Created and maintained Excel spreadsheet of outstanding and

expected appraisal reports.

Key Results:

Maintained and managed relationships with numerous appraisal vendors.

Meet turn time deadlines by managing appraisal vendors effectively.

Compliance Representative 7/04 to 9/04

Reviewed submitted loan documents and ensured that they complied with state

and federal law. Prepared and sent loan disclosure documents to borrowers.

Managed large volume of incoming disclosure packages and filed documents

with corresponding file folders. Created and maintained Excel spreadsheets

of newly submitted loan applications.

Key Results:

Effectively complied with federal and state law without any margin of

error.

Education

ANNE ARUNDEL COMMUNITY COLLEGE - ARNOLD, MD

Associates of Arts, General Studies 2010

Technology Summary

MS OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK)( GATORS ( RAMQUEST ( FOXPRO (

CALYX POINT 5 ( WINDOWS (ALL) (SHAREPOINT (NEXTGEN

410-***-**** ( abk8ub@r.postjobfree.com

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