Customer Service Human Resources

Julie Kemp

____________________________________________________________________________

________________

**** ************ **** ******, ** 28173 ? ******@********.**.*** ? 704-321-

**** ** ? 704-***-**** cell

www.linkedin.com/juliekemp

Summary of Qualifications

Driven self-starter with solid business and management experience.

Versatile, results-oriented, professional with extensive experience in

customer service, marketing and operations. Demonstrated customer service

excellence, business expertise, and strategic planning ability. Armed with

solid communication and interpersonal skills to establish and maintain

rapport with clients and staff.

Core Competencies Include:

Human Resources/HRIS Office Management

Customer Service

Word Excel PowerPoint

Outlook Adobe Acrobat QuickBooks

PeopleSoft Database Personnel Data Reports

Microsoft Office

Interchange Access

Lotus Notes

Lotus 123 Internet Explorer

Client Analysis

Sage Accpac

Experience

Overhead Door Company - Charlotte, NC

October 5, 2009 - April 1, 2010 Accounting Representative

(Contractor/Temporary)

The NC Department of Revenue conducted a corporate audit for a three-year

period and determined the company owed $450,000 in additional liability. I

took existing data and analyzed it for accuracy and discovered numerous

errors had been made so I corrected the sales tax class, tax authority and

entered correct coding. By researching individual error occurrences,

reconciling accounts, I compiled a list and made applicable corrections to

bring into compliance with State tax regulations and discovered that they

State owed the company $125,000 with a total savings of $575,000.

< Process month end journal entries to balance the credits and debits

< Process coding for tax services, tax classes and tax rates for all

vendors by location

< G/L Transactions by batch list

< Match and identify Incorrect Revenues and Cost

< Enter data for Tax Calculation Reports

< Monitor, control, complete and reconcile customer American Express credit

card charges

< Analyze and reconcile multiple accounts and facilitated control

procedures to minimize quantity discrepancies in accounts

< Compile information to prepare property tax reports for multiple

locations

< Research, evaluate and report on variances in business activities

< Collaborate with senior management to accurately forecast and report on

the financial status of the business units

< Serve as custodian to safeguard the organization's financial assets

Access CoverageCorp - Charlotte, NC [pic]

November, 2006 - December, 2008 Office Manager

Access CoverageCorp was a Hartford - Trumbull Services owned company based

in Charlotte, NC.

2007 Entrepreneur Award finalist from Charlotte Chamber

Created an accounts payable filing system by vendor. Since invoices had

not been filed by vendor or year for the previous seven years, I created an

accounts payable system with spreadsheet by vendor, year and month so all

payments could be tracked and monitored. This resulted in recovering $5

million and kept the accounts payable current. Participated in research

with insurance company's country wide which enabled us to provide more

technology services and to offer additional accounting business development

opportunities to our clients.

< Processed account payables for all the vendors as well as the purchase

orders for vendors

< Responsible for processing payroll for contractors and the Time Tracking

Reports for employees

< Created and distributed weekly User Activity Summary spreadsheets to

track all ATM by vendor,

organization and state

< Other responsibilities included Help Desk support, travel coordinator,

processed expense accounts,

ordered office supplies, assisted CEO in special projects, handled

building management issues and

closings, produced spreadsheets, handled UPS shipments

. Additionally:

o Trained in Software Quality Assurance manual testing

o Assisted QA team in executing the manual scripts

o Used HP ITG tool to import/export and report/assign software

defects to the ITG development team

o Interfaced with IT Project Managers, Developers, Business

Analysts and QA Test team

St. Paul/Travelers Insurance Company, Charlotte, NC [pic]

July, 1990 - May, 2006 Human Resources/Administrative

Assistant

* Provided administrative assistant support to the Commercial Claim Unit

(400+ employees)

* Operated independently and performed technical support functions

< Managed job postings/requisitions and terminations, processed

all job change information i.e.

title change, salary adjustment, reporting relationship changes

* Benefits Coordinator - conducted the orientation for all new hires to

discuss company benefits (medical, dental, retirement, and disability)

and policies (PTO, dress code, education, etc.)

* Participated in Career Fairs - responsible for setting up/ordering

supplies and pre-screening applicants.

* Handled advertisement in newspapers, monster.com, Greater Insurance

Jobs and TV/radio

* Dealt with personal and confidential information

* Handled consumer complaints, corporate credit cards, accounts payable,

expense accounts, performance appraisals, reward and recognition,

licenses (nurses and adjusters), continuing education and travel

planner

Education

Mt. Pleasant High School Mt. Pleasant,

North Carolina

Stanly Community College - Business Administration Albemarle,

North Carolina

Currently Attending Central Piedmont - Human Resources Charlotte,

North Carolina[pic]

Contact this candidate