Customer Service Manager
Resume:
. GREGORY R. POOL
*** *. ******* **** ***. Orange, CA. 92865
.
Objective
Seeking long term position with opportunity for advancement.
**** -******* -********* *** ******** Security
Posted fulltime at General Electric Aviation, Santa Ana. Responsibility include
checking for identification badges of personnel entering the facility, timely patrols of
facilities, interior and exterior, conducting loss prevention by inspection of bags of
personnel exiting the facility, access control of facility by locking and unlocking of
doors,
requiring all vistors to log in and issue temporary badges, and monitor CCTV for activity.
2005 - 2009 - Stanley Convergent Security Solutions, Inc. Alarm Monitoring
As a Monitoring Specialist operating a nation wide computer based alarm monitoring
system I would respond to fire, medical, hold up and burglar life and property alarms
within 30 seconds, the maximum time allowed. Response to alarm consists of dispatching
the appropriate agency, notify customer responsible party, follow up with the dispatched
agency and prepare preliminary report on actual alarms. Additionally, coordinate service
calls for repair of damaged or faulty equipment and mail courtesy forms for updates to
respective account.
Mar. 2003 - Oct. 2004 Roy Miller Trucking, Anaheim, CA Warehouse
Load/unload/relocate freight as defined in Freight Orders for daily
deliveries on rolling stock consisting of Bobtail trucks up to 48 foot
trailers. Additionally, I became forklift certified and Hazmat qualified.
1996 - 2003 Ayres Hotel Chain
2002 - 2003 Ayres Hotel, Seal Beach, CA. Front office Supervisor
Delegate daily procedures and tasks among team members. Train new team members.
Discuss group function requests and room setups with the Executive Housekeeper.
Review the Auditor's daily report to confirm reconcilation. Place orders for office
supplies, company forms, and other supplies that were low in stock. Responsible for
Accounts Receivable, weekly scheduling of employees, resolving credit
card charge backs, and weekly cash deposit bank transfers.
1999 - 2002 County Suites by Ayres, Yorba Linda, CA. Lead Auditor/Night Manager
Responsibilities include performing nightly audit balancing total day time transactions
on a daily basis, supervise security operations on a nightly basis, answering and
transferring all telephone calls on a PBX system, supervising food preparation for
breakfast banquet and providing basic light maintenance and hospitality for guests.
Excellent customer service skills dealing with guest requests and solving complaints.
1996 - 1999 Countyside Suites, Yorba Linda, CA. Security
Performed security services for hotel. Trained for functions of Auditor and Front Desk.
First to call on to fill in for the planned/unplanned absence of Auditor or Front Desk.
1993 - 1996 Zeller Security Service Security
Responsibilities to ensure the safety and well-being of the client, along with maintaining
a
good rapport. When promoted to supervisor I would train new guards and delegate
the work detail for the individual sites.
Skills
*Forklift certified and Hazmat qualified at Roy Miller Trucking
Accomplishments
* Successfuly completed the course for Level 1 Radiography at Don Bosco -- May 2010
* Basic knowledge of computer data entry
Prepared a complete list of procedures for Logistics System which is to be incorporated
into company guidelines by the Regional Manager, David Smith, to be used by night
auditors in the Ayres chain of hotels.
Education
GED
References available upon request
greg4 6-10
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