Customer Service Manager

JOB POSITION

Business Operations and Management ( Investment Strategy and Procedure (

Mediation / Negotiation

Interpersonal Relations Skills( Personnel Administration and Development

(Conflict Resolution

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High-performance and proactive professional offering diverse experience and

strong qualifications in management system, business process analysis,

program development, project administration, budget allocation and

monitoring, and service quality improvement. Exhibiting exceptional skills

in overcoming complex business challenges and assuming full responsibility

in making high-stake decisions. Accustomed to multitasking in fast-paced

and demanding environments with emphasis on working within budget

constraints. Demonstrating strong ability in organizing business affairs

while maintaining efficient control of financial and human resource

activities.

AREAS OF KEY STRENGTH

Business Operations and Administration

. Possess in-depth expertise in overall corporate procedures and functions

to guarantee efficient operations using both limited and considerable

resources, and effectiveness in meeting customer and personnel

requirements

. Able to develop and execute systematic processes and practices to advance

corporate and administrative operations, achieve interventions, and adapt

to new technologies, markets, and challenges

Instruction and Training

. Committed to providing education and contributing valuable and practical

knowledge to significant groups and individuals

. Accustomed to training and coaching new personnel to assist them in

achieving business goals and objectives

Office Administration and Operation

. Thrive in directing and setting vision, identifying goals and

requirements to advance or develop innovative services and products while

optimizing delivery of customer service, and intensifying profit

. Exhibit in-depth understanding in all facets of business management,

including human resource functions gained through extensive experience in

the corporate field

. Skilled at performing various clerical responsibilities, such as

maintaining reports and records of transactions, preparing

correspondences, as well as dealing and coordinating with clientele

EDUCATION

Master of Business Administration

Stetson University, Deland, FL ( 2003

Bachelor of Arts in Business Administration

Stetson University, Deland, FL ( 2000

International Business - Study Abroad Program

University of Innsbruck, Innsbruck, Austria ( 1999

PROFESSIONAL EXPERIENCE

Adolescent and Pediatric Medical Center. ( Tallahassee, Florida

OFFICE MANAGER 2006-Present

Assumed full responsibility of the business operations, including billing

and processing medical claims; managing employees; and overseeing fiscal

records, such as deposits, checks, and all accounting needs.

Key Accomplishments:

o Introduced Electronic Health Records (EHR), Practice Management System

(PMS) and Allscripts software and restructured office to electronic

billing and medical records.

o Built and cultivated professional relationships with national

healthcare companies to incorporate office software, products, and

services to offer first-rate healthcare to the local community.

Henry International Group, Inc. ( Tallahassee, Florida

INVESTMENT MANAGER 2005-2008

Conceptualized and implemented business plans, proposals, and contracts;

negotiated contracts and developed investment strategies.

Key Accomplishment:

o Maximized company's value through implementing effective investment

strategies and various portfolios to manage risk

Panhandle Pet Supply ( Tallahassee, Florida

STORE MANAGER 2004-2006

Oversaw inventory and marketing procedures; managed employees, time sheets,

and scheduling; and created purchase orders.

Key Accomplishments:

o Modified the store layout into a more consumer-friendly environment

o Introduced organic and holistic pet products in order to meet the

growing consumer demand

Teletech Communication ( Deland, Florida

CUSTOMER SERVICE REPRESENTATIVE 2000-2003

Managed billing, contract renewal, and customer accounts for Verizon

Wireless. Conducted promotional work for Home Depot.

COMMUNITY INVOLVEMENT

Director of Operations, Caribbean Carnival International

o Oversaw marketing campaigns for fundraising and educational events;

created trade and economic initiatives through programs within the

State of Florida and Caribbean

Chief Financing Officer, It's Meow or Never for Ferals, a 501(c)3 non-

profit organization

o Conceptualized and implemented money management programs and

strategies to optimize fundraising efforts to fund educational

initiatives for feral cats

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