Manager Customer Service

P hillip Wasserman **** N. Pulaski Rd. Chicago, IL 60641

****************@*******.*** Telephone: 312-***-****

Highly organized and personable Individual with experience providing exceptional

customer service in establishments ranging from casual cafes to fine dining

restaurants to high end furniture stores.

Summary:

I mmensely talented, passionate and customer focused Individual with over three years

experience as an Inventory coordinator, packager and shipper. I am honest and a very

quick learner.

Service Profile:

1Dedicated to ensuring customer satisfaction by remaining accessible and

f riendly.

2Exceptional interpersonal and team building skills with an aptitude for

building rapport with a diverse range of customers, managers, and

colleagues; talent for quickly resolving issues prior to escalation.

3Skilled at anticipating, identifying, and fulfilling customer's needs and

clarifying special orders.

4Success at multitasking while remaining professional and courteous in fast-

paced environment.

Experience:

Illinois Moving Systems- Chicago, IL 02/2010 to Present

Class C Driver

It is imperative I am punctual and drive safely because people are entrusting me

w ith their belongings. Ensure trust in the client as I am the face of the company.

F inally deliver the clients belongings safely and in a timely manner.

Operate a Class C truck safely and efficiently

Ensure the safety of my cargo

Ensure the client is astounded with the service we provide

Maggiano’s Little Italy - Chicago, IL 9/2008 to 01/2010

Server

Assisted customers in order selection, recommended specific items, and ensured

prompt, accurate service. Ensured high guest check averages by suggesting and

selling additional food and beverage items. Continually visits guest tables to

promote inviting and attentive service. Always provides direct assistance to

bartender and lounge staff.

Significantly increased guest check averages by promoting appetizers,

specialty items and wine selection.

H olly Hunt Enterprises - Chicago, IL 8/2005 to

6/2008 I nventory Coordinator

Monitor finished goods inventory levels and schedule transfers to outside

warehouses. Set up and enter new item identification numbers and product

structures in Warehouse Management System. Maintained accurate records of all

furniture in the warehouse, relationship with packaging suppliers, and supported

Warehouse Manager in re-ordering packaging supplies and materials for crating

department.

Responsible for the relocation of 10, 238 pieces of custom furniture

Responsible for all local deliveries and installations of high end furniture in

client’s homes

Oversee packaging design so furniture can be shipped safely domestically and

overseas.

Forklift Certified

Shipping and Receiving Clerk

Delivery Driver Class C license

HMS Host - Chicago, IL 6/2004 – 6/2005

Assistant Manager

Extremely knowledgeable and resourceful Assistant Manager with huge

background in effectively managing, controlling and administering coffee shop,

office and supporting services, to the specified standards of the food stations,

adhering to company and statutory regulations.

Constantly monitored all food and beverage services areas

Ensured adequate staffing to cover the daily business demands

Deployed staffs in an efficient way to ensure all station necessities were in place

for oncoming shifts.

Ensured the team gave exemplary hospitality to clients at all times.

Ensured that orders of food and beverage were served promptly in accordance

w ith HMS standards

Ensured the team was fully conversant with accounting procedures.

Maintained and improved food and beverage profits by monitoring wastage and

breakages and implementing remedial action when necessary

Ensured that revenue was maximized through correct billing and accounting

procedures

Ensured the team acted upon all up selling opportunities within the restaurant,

lounge and bars through encouragement and incentives.

Carried out management functions as required

Ensured that all standards relating to security were maintained

D isplayed a pro-active and consistent approach to stock control, cost control and

cash control

Ensured that new members of the team received departmental induction within

t heir first week

Gino’s East - Chicago, IL 6/2003 – 6/2004

Server

Provided superior guest service, friendliness, and restaurant cleanliness using the

restaurant’s proven systems and routines. Promptly greeted guests and took orders.

Accurately prepared itemized checks and discreetly handled payment complications.

Bussed tables and stocked service area with supplies.

Connie’s - Chicago, IL 1/2000–1/2003

Server Supervisor

Assist guest in order selection by promoting specific menu items and specials.

Respond to inquiries regarding meal preparation and service. Up-sell appetizers,

specialty beverages, and desserts to increase guest check averages. Coordinate with

k itchen staff to ensure timely and accurate order preparation. Regularly follow-up

w ith guests tables and promptly fulfill additional requests. Collect payments and

balance transactions with receipts as well as handled guest relations. Created and

maintained floor plan.

Consistently achieved the highest guest check averages among all full- time

servers through suggestive selling and dessert-to-go orders.

Designated Lead Server with responsibility for thirty one servers, overseeing

opening/closing, shift meetings, coaching and mentoring new servers regarding

menu items, company policies and procedures

F requently assisted colleagues during rush periods to foster / promote teamwork

while providing exceptional service and guest dining experience.

Education:

De La Salle Institute - Chicago, IL

1999

1General Studies, GPA 3.6

Westwood College - Chicago, IL 2007-2008

2BA Management, GPA 4.0

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