Customer Service Representative
Resume:
Bethany Holloway
Little Rock, AR *2204
****************@*****.***
To Whom It May Concern:
I am writing as a recent graduate from The University of Central
Arkansas, with a Bachelor of Science Degree in Public Relations,
Minor in Business Administration. I believe my education along with
work experience make me a strong candidate for the position. The
following offers a few highlights of my qualifications.
. Exceptional organizational skills: I have been responsible for
a number of projects, events, and programs through with my
previous employer's as well as in the community.
. Superior customer-service: My outgoing personality and
professional demeanor has allowed me to establish customer
relationships and to communicate with all backgrounds. My
kindness and willingness to help others has been noticed in the
workplace.
. Self-starter: I am motivated and understand the importance of
deadlines and goals. I have used innovative methods to complete
challenging tasks in an effective and timely manner.
. Data Entry Skills: I have been responsible for entering
information into the computer on previous jobs. Currently I am
able to type 52 wpm, I have a score of 8000 on the 10-Key and a
score of 9000 on the Alphanumeric test.
My resume has been enclosed for you review. Please feel free to
contact me should additional information be needed. Thank you in
advance for your time and consideration.
Sincerely,
Bethany Holloway
Bethany L. Holloway
3216 Elam St. ****************@*****.*** Home: 501-***-****
Little Rock, AR 72204 Cell: 870-***-****
Objective
To obtain a rewarding as well as challenging position within a company,
which promotes growth and advancement opportunities.
Education and Certifications
Bachelor of Science in Public Relations; Business Administration Minor
University of Central Arkansas
Conway, AR - May 2010
Relevant Course Work- Beginning Reporting, Writing for Public Relations,
Public Relations Management, Public Relations Cases and Campaigns,
Publication Design and Makeup, Leadership Development, and Organizational
Communication. *Examples of work available upon request*
Certified in CPR
Certification Expires February 2012
Certified Notary Public
Pulaski County-Commission Expires September 25, 2017
Work Experience
Mortgage Servicing Customer Service Representative
Central Mortgage Company (an Affiliate of Arvest Bank)
Little Rock, AR
August 2008/July 2010
. Answer all internal and external calls
. Provide prompt and accurate information concerning mortgages
. Research items and follow up with customers in a timely manner
. Explain policy and procedures
. Train New Hires
Deposit Counselor
Arvest Bank
Little Rock, AR
June 2007/August 2008
. Assisted customers as needed
. Opened/Closed bank accounts; processed documentation accurately
. Handled maintenance on accounts
. Maintained knowledge of products
. Assisted with Credit Card and Arvest Gift Card Campaign
Teller
Arvest Bank
Little Rock, AR
June 2005/June 2007
. Assisted customers as needed
. Handled large amounts of cash on a daily basis
. Completed deposits, withdrawals, cash advances,
loan payments, credit card payments
. Maintained and balanced a cash drawer
. Organized Diabetes Walk Fundraiser
Cashier, Guest Services Specialist, Operator, Food Services Team Member
Target
Conway, AR
June 2004/June 2005
. Assisted customers as needed
. Zoned (straightened) Merchandise
. Handled cash on a daily basis
. Answered phones
. Prepared food orders
Bethany Holloway
3216 Elam St. ****************@*****.*** Home: 501-***-****
Little Rock, AR 72204 Cell: 870-***-****
Work Experience
Student Note Teller
BancorpSouth
Stuttgart, AR
May 2000/May 2002
. Answered questions about loan payments via phone
. Tallied up loan amounts at the end of each day
. Submitted loan payments into computer system
. Updated Automated Teller Machine (ATM) cards on a needed basis
. Categorized loans into proper categories (Commercial, Residential, and
Consumer)
Student Organizations
PRSSA (Public Relations Student Society of America)
Community Involvement
Race for the Cure Volunteer, United Way Volunteer, River Fest Volunteer,
Cystic Fibrosis Volunteer, Diabetes Walk Volunteer and well as Fundraiser
Organizer
Bethany Holloway
3216 Elam St. ****************@*****.*** Home: 501-***-****
Little Rock, AR 72204 Cell: 870-***-****
References
Lorrie Mitchell
Central Mortgage Loss Mitigation Specialist
Little Rock, AR
Christina Branch
Arvest Deposit Counselor
Conway College Branch
Teri Oliveira
Arvest Branch Manager
Benton Branch
Amy H. Amy, Ph.D., APR
Assistant Professor of Public Relations
University of Central Arkansas
Department of Speech and Public Relations
Contact this candidate