Customer Service Data Entry

Beverly Livas

**** ********* *****, *******, ***** ( 214-***-****

Objective

To obtain a position with your Company that will utilize my analytical

communication, medical and interpersonal skills.

Professional Experience _____________________________________________

Greyhound incorporated Dallas, texas

CSA

2007 - 2009

Resolved complaints in State and International with top priority.

Assisted customers regarding refunds and baggage issues.

Handled massive incoming calls from customers and agents in various

States and terminals.

Baggage Locator Specialist

2004 - 2007

Handled inbound calls from customers and agents for baggage claim.

Assisted claims anaylist regarding claims filed on lost and damaged

luggage and package express. Located lost luggage for various agents and

passengers.

Answered customer inquires via email or telephone and contacted

customers while providing excellent customer service.

Reservationist

2002 - 2004

Booking reservations and answering customers inquires regarding the

cost and length of trip.

Additional Experience

Excell Communication Addison, Texas

Local and long distance services.

Precision Sevice Dallas,

Texas

Insurance verification for Agents

Dr. Oharbosim Wichita,

Kansas

Front office receptionists, assisted the doctor with patient forms

and surgical procedures.

Skills Summary

Data Entry Filing Windows XP 2000

Scanning Customer Service

Autoclave Instruments MS Word

Excell

Education_______________________________________________________________

Wichita North High Wichita, Kansas

Graduated

Memphis State University Memphis, Tennessee

Bryan Instuite Wichita, Kansas

Graduated

Remington College Garland, Texas

Presently

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