Customer Service Manager

Carla Sandifer

*** ***** *****

Columbus, OH ****7

Phone: 614-***-****

************@***.***

Professional Profile

Research specialist, and leader seeking a position with a growing

company. Possess well-developed grammar, research, writing, and

customer service. Experience in using computers and performing

clerical duties. Detailed-oriented, quick-learner who possesses the

ability to adapt under pressure and to handle difficult situations.

Dependable individual with excellent communication skills.

Education

2007-2009 Miami-Jacobs Career College Columbus,

OH

Associate of Business with an emphasis in Paralegal

Studies

(Dean's List

Educational Profile

( Legal Research ( Legal Document Prep. ( Wills & Trusts

( Drafting Legal Documents ( Evidence ( Debtor &

Creditor

( Microsoft Word ( Workers' Comp. ( Business

Organizations

( Microsoft Excel ( Family Law ( Introduction

to Legal Studies

( Microsoft Access ( Civil Procedure ( Contract Law

( Torts ( Real Estate

Employment Experience

04/2008 - 06/2010 Wal-Mart

Columbus, OH

Customer Service Manager

( Supervise 16 - 20 associates

( Oversee all scheduling

( Responsible for balancing all registers

( Customer satisfaction

09/2009 - 03/2010 Lumen Legal/ Nationwide

Paralegal

* Document reviews for a class action law case.

* Review claims to determine if the claims had been

processed correctly.

* Review the amount of trades on each account, to

assure the trades were counted correctly, by the

claims adjuster.

10/2008 - 12/2008 Law office of Janie Roberts & JoAnn

Kaiser Columbus, OH

Externship

( Set up entire filing system following office

relocation

( Front desk responsibilities

06/2007 - 09/2007 ZLB Plasma Center

Columbus, OH

Phlebotomist

* Preparation of donor area

* Performance of venipuncture on donors

09/2004 - 06/2006 Putnamville Correctional Facility

Greencastle, IN

Correctional Officer

* Maintained security in housing units

* Accountability of 140 offenders

* Monitored and inspected units

Professional References Portfolio Available upon Request

Contact this candidate