Customer Service Sales

____________________________________Larissa Turner_______________________________

*** * ******* **. *************@*****.*** Cell: 918-***-****

Broken Arrow, OK 74012

_____________________________________________________________________________________

Objective

Seeking the lab manager position with Affordable Dentures, Inc.

Skills

8 years strong customer service experience

Strong written and oral communication skills

Excellent organizational skills

Self motivated; work well both independently and as part of a team

Excellent problem solving skills; pay close attention to detail

Proficient computer skills - ability to navigate between multiple systems including but not limited to MS Office

Education

B.S., Health Promotion Major May 2007

Oklahoma State University, Tulsa, OK

College/Departmental GPA: 3.1 out of 4.0 scale

Shadowed outside sales representative from Sanofi-Aventis and earned clinical observation hours from HELP at

Hillcrest Medical Hospital

Earned clinical experience interning at St. John outpatient cardiac rehab

Classes completed: Marketing, Management, Written Communication, Program Design, Theory

A.A., Business & Science Emphasis August 2005

Tulsa Community College, Tulsa, OK

Earned 20 hours of clinical observation from Saint Francis Hospital and Broken Arrow Physical Therapy

Classes Completed: Advanced Composition, Computer Concepts and Applications, Business Law, Anatomy,

Physiology, Microbiology, Medical Terminology

Work History

Inside Sales & Service Representative Sept. 2007 - Present

DENTSPLY Tulsa Dental Specialties, Tulsa, OK

Sell dental equipment (rotary files, implants, etc.) to general dentists, endodontists, dental students, naval companies,

and corporations.

Process orders from the following sources: inbound 800#, e-mail, e-commerce, fax, CE courses, tradeshows, and

outbound sales representatives

Handle sales and service needs for both external and internal customers through inbound calls, outbound calls, e-mail,

and faxes

Up-sell and cross-sell dental products successfully to customers during an incoming call

Retain extensive product knowledge and utilize various job aids to provide necessary information to customers

Handle and administer billing adjustments and order returns/exchanges

Maintain account integrity through new account set-up, account maintenance, customer profiling and account entry

through various databases and systems

Register, bill, and confirm customers for Continuing Education courses

Conduct outbound calls to follow up on open orders, including those on user hold, credit and customer hold

Reason for leaving: No opportunity to move into management

Cardiac Rehabilitation Intern 2007-2007

St. John Hospital, Tulsa, OK

Worked with cardiac rehab patients post myocardial infarction, stents, and coronary artery bypass surgery

Dietary counseling and education; physical rehabilitation counseling and monitoring

Medical testing including: EKG, blood glucose, blood pressure, and oxygen saturation

Conducted and monitored 6-minute walk tests and workouts

Built relationships with cardiac rehab, healthy lifestyles, and fitness staff

Persuaded patients to attend education classes taught by nurses, exercise specialists, dieticians, pharmacists, and a

psychologist

Taught exercise classes for cardiac/pulmonary patients

Designed code blue signs for the Mary K Chapman Health Plaza

Designed a suggested color coding system for all buildings and parking lots of St. John Hospital

Reason for leaving: Finished internship

Wellness Center Shift Supervisor 2005-2006

OSU-Tulsa Wellness Center, Tulsa, OK

Filed and entered members into wellness center database using MS Access

Assessed members blood pressure, BMI, body composition, and skin fold measurements upon request

Supervised wellness center to insure safety of members, cleanliness, and order of facility

Instructed members on proper use of exercise equipment

Reason for leaving: Worked full-time schedule, and I needed to dedicate my time to looking and interviewing for

internship positions in order to complete my degree and graduate

Activities and Honors

Deans Honor Roll, OSU Spring 2006

Deans Honor Roll, OSU Summer 2005

Deans Honor Roll, OSU Spring 2005

Deans Honor Roll, TCC June 2004-Aug. 2004

Deans Honor Roll, TCC Jan 2004-May 2004

Deans Honor Roll, TCC Jan 2003-May 2003

References Available Upon Request

Contact this candidate