Customer Service Sales
Resume:
RENE GONZALEZ
**** ***** *****, ******, ** *****
Home 805-***-**** ? Cell 805-***-**** ? **********@*****.***
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OBJECTIVE
Exploring opportunities to apply a wide range of experience in
plant/facility operations, IT, Sale, Tech, Customer Service, and Upper
Management in a challenging career environment where strong communication,
project management, troubleshooting, and performance optimization skills
can be effectively utilized.
EDUCATION
University of Phoenix, Oxnard, CA.
Presently Attending
Master, Business Administration
ITT Technical Institute, Oxnard, CA
September 2004
Bachelor of Science, Information Technology-Information Systems Security
ITT Technical Institute, Oxnard, CA
September 2002
Associate of Science, Information Technology-Computer Network Systems
TECHNICAL SKILLS
. Operating Systems: Windows 95/98/ME/NT, Windows 2000, Vista, Linux,
Novell
. Network: Ethernet 802.3, TCP/IP, DHCP, DNS, TELNET, DSL/Cable, hubs,
switches, Cabling, SMTP, POP3, LAN/WAN
. Configuration:
. Hardware: Dell, Lenovo desktop pc/Laptops, IBM Servers, IBM Storage
Tape Library, Miscellaneous PC hardware
. Software: Microsoft Office Suite, VERITAS backup, Active Directory,
Symantec Antivirus, Websense, What's up Pro, AS400, Impact, RBJ,
SuperSearch by Property Insight, Data Tree, QuickBooks, Acctivate,
Heat, Trackit, Etime, Microsoft Exchange.
. California Guard Card
. California Firearm Permit -- 9MM
. CPR Cert - American Red Cross
. First Aid - American Red Cross
EXPERIENCE
10 years experience in Management/Sales
8 years experience in Customer Service
5 years' experience in troubleshooting and repairing computers and
networks, LAN/WAN
WORK HISTORY
Lockheed Martin, Ventura County Naval Base, Oxnard, CA
March 2009---October 1, 2009
Vehicle Inspector
Inspects commercial and private vehicles, using various types
of equipment such as mirrors, explosive detection equipment, x-ray systems,
under vehicle surveillance systems, etc., to ensure no unauthorized
transport of drugs, explosive materials, weapons, or other unauthorized
materials on to an installation or other designated controlled or
restricted area. Inspectors typically perform as a team. Perform at a fixed
inspection station or in a mobile inspection team capacity and operates
inspection station physical security protection equipment such as pop-up
barriers. Stays in constant communications with installation security and
law enforcement personnel, notifying them when unauthorized materials
and/or incorrect documentation are discovered and otherwise notifying
installation security personnel when inspections results are in order so
they may authorize access to the installation or other designated
controlled or restricted area.
Granatelli Motorsports, Oxnard, CA
July 2008-Oct 2008
General/Sales Manager/IT Manager
Over see the day to day operations within the company. Create new
procedures and policies for corporate structure. Implement new technology
and ideas for the company. I also handle all major warehouse distributor
(WD) account. Manage of all outside representative agencies that bring in
new business. Set-up, reserve, and Do all trade shows like SEMA, PRI, PWA,
Keystone, Competition Specialties, 4 Wheel Parts and many more. Train WD's
sales force on new and upcoming products at their facilities. Negotiate new
contracts and settle all disputes between companies. Also a majority of the
time I was running the Sales/Tech/Customer Service and IT departments.
Key Achievements
. Successfully managed the entire day-to-day operations.
. Successfully ensured record profits by 15% and consistent sales
growth.
. Warehouse Distribution sales growth by 20%.
. Commended for ensuring wage control within budgetary constraints.
. Entrusted with efficiently managing banking and cash transactions.
. Consistently managed orders.
. Streamlined warehouse operations to improve their effectiveness and
efficiency.
. Provided quality support to all customers.
. Devised and implemented new procedures on customer service.
Wackenhut Security, Oxnard, CA
June 3008-Present
Custom Protection Officer (CPO)
Guard and patrol industrial buildings. Inspect incoming vehicles and log
all deliveries. Check and inspect employees as they vacate the premises.
Monitor facility via video cameras. Write ticket for employee violations of
company policies.
Am-Pac Tire, Simi Valley, CA
February 2007-April 2008
Helpdesk I / Helpdesk II / Network Security Admin / NOC Admin
Over see the entire network of 24 warehouses from California to Florida. We
also manage 39 retail stores throughout the United States. I am also in
charge of the entire company cell phones - Manage all aspect from ordering
to managing minutes and reports on what Zones are utilizing the phones more
then the other and why. I also set up new locations from ordering T1 plus
DSL to wiring and finally setting up all end user equipment. We
troubleshoot AS400 plus we use Trackit tickets for the helpdesk. I was
promoted to Network Security Admin. Where I monitor the entire network and
setup a backup system compatible to our company. I monitor the servers and
email accounts of all employees - over 300 users
Key Achievements
. Renegotiated Nextel contract that saved the company over $5000.00 per
year.
. Established new NOC procedure.
. Negotiated copier contracts for $2000.00 less then anticipated.
. Upgraded to VERITAS Backup exe 10.0
. Upgraded Brightmail Server.
Granatelli Motorsports, Oxnard, CA
May 2005-Dec. 2006
General/Sales Manager
Over see the day to day operations within the company. Create new
procedures and policies for corporate structure. Implement new technology
and ideas for the company. I also handle all major warehouse distributor
(WD) account. Manage of all outside representative agencies that bring in
new business. Set-up, reserve, and Do all trade shows like SEMA, PRI, PWA,
Keystone, Competition Specialties, 4 Wheel Parts and many more. Train WD's
sales force on new and upcoming products at their facilities. Negotiate new
contracts and settle all disputes between companies. Also a majority of the
time I was running the Sales/Tech/Customer Service and IT departments.
Key Achievements
. Successfully managed the entire day-to-day operations.
. Successfully ensured profits by 10% and consistent sales growth.
. Warehouse Distribution sales growth by 10%.
. Record retail sales of automotive performance programmer/tuners.
. Commended for ensuring wage control within budgetary constraints.
. Entrusted with efficiently managing banking and cash transactions.
. Consistently managed orders.
. Streamlined warehouse operations to improve their effectiveness and
efficiency.
. Provided multi-faceted, quality support to all customers.
. Devised and implemented cost-effective plans to cut costs.
. Implemented employee performance award program.
. Negotiated employee insurance program.
Alliance Title Company, Oxnard, CA.
May 2004-May 2005
Helpdesk I / Helpdesk II / System Administration Assistant
In charge of maintaining the system. Adding new users, setting up Email
account, add new software, setting up computer and printers. Trouble
shooting the system and maintaining a virus free environment. 24/7 support
and I maintain 8 offices. Also in charge of opening new offices throughout
southern California.
Granatelli Motorsports, Oxnard, CA
May 2002-May 2004
Sales/Customer Service Manager
Give technical assistants about installation of Mass Air Sensors. Handle
all complaints about the merchandise that is defective. Give credit to
irate customers that have had a bad experience. Also, help with the IT
department.
Key Achievements
. Created a friendly and respectful department.
. Follow-up sales increased by 15%.
. Received Employee of the year.
U.S. Army/Inactive Ready Reserves
Nov 1990---Nov 1998
Crew chief / 82nd Airborne Division, 2nd Battalion 82nd Aviation Regiment
Worked on Blackhawk helicopters. Completely tore down helicopter to the
skeleton and repair all aspect of helicopter. Check structural integrity of
the helicopter. Inspect engines and transmission for fault codes and
lights. Crew helicopter check and ran inspection prior to flight. Jump out
of planes
GTE / Verizon
Sales/Billing Representative / 411 Operator / O Operator
Nov 1988---Jan 1996
Sold variety of products to customers that had basic telephone service
including Voice Mail, Call Forwarding, etc. Check on what program they were
on and add them to a better package that would include everything they have
now plus additional add-ons for the same price or cheaper. Checked on their
billing disputes and correct any issues that were wrong on our part. This
included checking and reviewing the bill and previous bills until the issue
could be resolved. Also did 411 and O Operator prior to transferring to
sales/billing. In 411 and O Operations I was a lead/supervisor where I took
escalation calls and complaints. Had to monitor employees and verify if
correct procedures were being followed. All three were at centers were
there was more then 300 employees
PERSONAL TRAITS
Extremely self sufficient
Needs very little supervision
Committed to the job
Complete trust in co-workers
Works exceptionally well with others
Will do what it takes to learn and understand new ideas and systems
Punctual with great attendance record
Will Travel
Contact this candidate