Customer Service Sales

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CHRISTIE L. HANCOCK

FUNCTIONAL SUMMARY

I have a NC Health/Life/Medicare license and also a non resident license in SC,

formerly licensed loan officer, 2 years sales experience and 8 years of mortgage

experience, very motivated learner, exceptional customer service skills, detail oriented

and creative time management skills, advanced experience in Microsoft Word, XP,

Vista, Excel, E Apps, and creating email databases.

EMPLOYMENT

March 2009 Present Approved Finance Clover, SC

Branch Manager

Responsible for day to day operations in branch including taking applications,

underwriting and collections of past due accounts. Balancing all transactions

including bank deposits and verifying accuracy. Forming business relationships with

partners, marketing for growth of the branch.

April 2008 February 2009 Liberty National Matthews, NC

Insurance Agent

Sales of supplemental insurance to employees through Section 125 Worksite Payroll

Deduction

Enrollments for employees for Life Insurance and Cancer Insurance

Field Underwriter

Maintaining constant relationship with clients and employers

Recruiting for new talent within branch office

Training new agents

July 2006 March 2008 Wachovia Mortgage Corp. Monroe, NC

Loan Processing Coordinator

Coordinate all parties involved in loan transactions

Provide support for loan officers through the retail division of Wachovia Mortgage

Foresee and resolve issues before client is contacted

Conduct verbal and written verifications of employment and rent payment history

Order and review titles, liens, credit reports, appraisals, mortgage payoffs and

mortgage closing documents

Aug 2004 July 2006 Wachovia Mortgage Corp. Charlotte, NC

Loan Processor 1

Coordinate all loan transactions with realtor, attorney and client

Order and review appraisals, titles, liens, credit reports, mortgage payoffs and

mortgage closing documents

Conduct verbal and written verification of employment and rent payment history

Build customer relationships

Organize heavy pipeline

EDUCATION

1996 2001 Appalachian State University, Boone, NC

Bachelor’s Degree

Theatre Arts Major/Music Performance Minor

Contact this candidate