Customer Service Manager

JEAN A WIBBENMEYER

**** ****** **** *****

Imperial, MO 63052

Home: 636-***-****

*********@*********.***

Objective: To obtain employment as a secretary/library assistant

Experience

College Credit/Continuing Education

. Taught Continuing Education and college credit classes in basic

computers and Microsoft Office

. Entered admission for application for students and referred to

guidance counselor

. Registered students for college classes and advised on any pre-

requisites

. Ran various reports for dean and director (i.e. closed class list,

class rosters, etc.)

. Answered phones, provided information and forwarded to appropriate

departments

. Typed and filed correspondence as well as other college class

information

. Sold books, supplies and other merchandise in college bookstore

. Filled out and processed book vouchers for students after determining

amount of Pell Grant

. Received and documented payments for tuition, transcript requests, GED

tests, etc

. Balanced cash drawer, bookstore cash register, and petty cash

. Prepared time sheets for part-time employees and submitted to dean for

signature

. Performed other duties as needed as a Receptionist/Secretary

Adult Education/GED

. Created and maintained the ABE/GED student database in Microsoft

Access

. Prepared and maintained a mailing list for GED students for graduation

in Microsoft Word

. Created various reports for ABE/GED director in Microsoft Excel

Workforce Development/Customized Training

. Created and maintained a database for Business & Industry

department in Microsoft Access

. Created a mass mailing on a monthly basis to college eligible

clients in Microsoft Word

. Provided customer service to both walk-in clients and phone call

clients

. Determined the needs of all clients and referred them to the

appropriate case worker

. Checked in customers and provided login information and reset

passwords

. Assisted in resource area with resumes, cover letters, email, and 4-

week reporting

. Solved various problems with computer hardware and software in the

office and resource area

. Created weekly/monthly reports for tracking customers and clients for

the regional manager

. Trained front desk assistants on Tool Box for data entry and Database

for customer reports

Work History

Missouri Career Center Arnold, MO Receptionist Dec

2004 - June 2010

Jefferson College Hillsboro, MO Computer Tech, Instructor

Aug 1999 - May 2004

Jefferson College JCA Hillsboro, MO Administrative Asst,

Instructor Aug 1990 - Aug 1999

Education

Jefferson College Hillsboro MO Graduated: May 1997

Associates: Microcomputers and Networking

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